X
Tap here to go to the mobile version of the site.

Support Forum

Netflix not working

Posted

Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again later".

I don't know hoe to fix this. Does anyone else know how to resolve this? Thanks.

Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again later". I don't know hoe to fix this. Does anyone else know how to resolve this? Thanks.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.11
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0
  • WebEx64 General Plugin Container Version 205

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
AliceWyman
  • Moderator
240 solutions 2595 answers

Check your Firefox update settings and make sure Firefox is set to automatically install updates:

  1. Click the Firefox menu button New Fx Menu and click on Options Preferences
  2. Choose the Advanced panel on the left and click on the Update tab.

If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported here:

Bug 1300633 - Users report Netflix stopped working after Firefox 48 as CDM won't get installed See Bugzilla etiquette before commenting in bug reports.

Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites

Check your Firefox update settings and make sure Firefox is set to automatically install updates: #Click the Firefox menu button [[Image:New Fx Menu]] and click on <s>Options</s> '''Preferences''' #Choose the '''Advanced''' panel on the left and click on the '''Update''' tab. If you already have Firefox set to update automatically, then the problem could be that your security software is ''intercepting the HTTPS request to download'' the needed components from Mozilla's servers, as reported here: [https://bugzilla.mozilla.org/show_bug.cgi?id=1300633 Bug 1300633] - Users report Netflix stopped working after Firefox 48 as CDM won't get installed <sub> See [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla etiquette] before commenting in bug reports.<sub> Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]

Modified by AliceWyman

AliceWyman
  • Moderator
240 solutions 2595 answers

Correction: On Mac OS, you would click on Preferences (not Options) to check your update settings.

Correction: On Mac OS, you would click on '''Preferences''' (not Options) to check your update settings.