Rename one of the profiles, then open it. Is it the new or the old profile?

Refresh adds a long number to the name of your old profile. For example, if it was default, you would see default- followed by a long number. That's the NEW profile.

Your old profile may or may not be listed. If you end up in the wrong one, you can easily load a different one once you are inside Firefox.

In Firefox, type or paste about:profiles in the address bar and press Enter/Return to load that page.

To load a different profile, scroll down and below the box with its name and location, click the "Set as default profile" button.

Then scroll back to the top of the page and click the "Restart normally" button. This should exit Firefox and start Firefox up in that new profile.

Can you find the one you're looking for? If not, some manual settings file editing might be required.

I was able to do that, but now I'm having other issues. I'm unsure if it's related or not. When I try going to a website I'm getting 'Your connection is not secure, even on websites I visit frequently. When I do reach the site, no graphics are appearing, just text. This is also happening to on several without getting the warning page first. This includes the Mozilla/Firefox Support pages. I've uninstalled and reinstalled. I've cleared my cache. Ran a virus scan. Nothing is working. Any suggestions?

Hi kimberlyeyre2, I'm going to give you my full spiel on certificate errors because it's something bigger than just one or two sites, even if it's not ALL sites. You can skim through and see what sounds most relevant:

When you get connection errors for nearly all secure sites, the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

Seems unlikely if some sites do work correctly.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, Bullguard, ESET / nod32, and Kaspersky; AVG LinkScanner / SurfShield can cause this error on search sites.

If you have any of these products: This support article will walk you through checking for this problem: How to troubleshoot security error codes on secure websites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety.

To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

If #1-#3 don't seem relevant:

Have you used the "Add Exception" button to get through to any sites? If you did, you could check the saved certificatess to see whether there is a pattern to the "Issued by" information which points to a specific culprit. Here's how:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Advanced. Then on the right side, click the Certificates mini-tab along the top. Then click the "View Certificates" button.

This should open the Certificate Manager. Click the "Servers" tab. Ignore the ones for "*" and check for any servers you remember adding an exception for. You can select some of those and click View to check the "Issued by" information.

Any pattern?

If you haven't saved any exceptions, you could inspect a sample certificate to see whether that points to the culprit. Here's how:

Load my test page at: https://jeffersonscher.com/res/jstest.php

If you do not get a connection error, stop. The rest of this isn't applicable.

Expand the "Advanced" button on the error page and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

jscher2000 Thank you so much for all the info. Problem was with ESET security filters. Followed your instructions and that took care of the problem. Sorry for the delay in confirming my problem was taken care of.

Thank you again. Kimberly

Thanks for reporting back!