X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Firefox is broken...

It crashes at launch and will not launch in safe mode.

Fixes Tried:

Clean install Installing on other machines

Firefox is broken... It crashes at launch and will not launch in safe mode. Fixes Tried: Clean install Installing on other machines

Chosen solution

thank you, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Read this answer in context 0

Additional System Details

Installed Plug-ins

JAVA(tm) plug-in ssv helper - disabled JAVA(tm) plug-in 2 ssv helper - disabled

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET CLR 1.1.4322; .NET4.0E; rv:11.0) like Gecko

More Information

philipp
  • Top 25 Contributor
  • Moderator
5347 solutions 23612 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

Crash ID: bp-c0058b1f-a239-4c5e-8e88-f38ca2160811

Crash ID: bp-c0058b1f-a239-4c5e-8e88-f38ca2160811

Question owner

Crash ID: bp-981e979c-20fd-4fa5-b9e1-d231e2160811 Crash ID: bp-75232924-dd8d-4ce7-8c43-f5d962160811 Crash ID: bp-1a172857-816f-4788-8360-50fb42160811 Crash ID: bp-f98db1e3-bef7-4a4f-a62f-338652160810

Crash ID: bp-981e979c-20fd-4fa5-b9e1-d231e2160811 Crash ID: bp-75232924-dd8d-4ce7-8c43-f5d962160811 Crash ID: bp-1a172857-816f-4788-8360-50fb42160811 Crash ID: bp-f98db1e3-bef7-4a4f-a62f-338652160810
philipp
  • Top 25 Contributor
  • Moderator
5347 solutions 23612 answers

Chosen Solution

thank you, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

thank you, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091. in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Question owner

Thank you! I will get with our InfoSec officer and see what his recommendation is to proceed. I will let you know if I am in need of more assistance!

Thank you! I will get with our InfoSec officer and see what his recommendation is to proceed. I will let you know if I am in need of more assistance!