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Tried removing remembered password/username but won't delete

  • 8 replies
  • 8 have this problem
  • Last reply by FredMcD

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Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/password. i log off/restart/switch off, (no matter what i do) then open the site and i'm still showing thenusername/password. i navigate to log ins and the username/password is still there.

why? what am i doing wrong is there something else i should try?

many thanks all.

All Replies (8)

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Are you using sync?

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

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Hi Fred, I am using advanced system care, i will give suggestion a go and report back. btw, i'm using an old samsung nc10 with xp. i forgot to list that.

be well

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Hi Fred, I uninstalled a load of programs similar to advanced system care, ie xsoft; zonealarm; malwarebytes; spybot etc etc. closed down, waited 30 secs started the pc, and tried again... all to no avail, i still have the issue.

any further help/guidance would be appreciated. regARDS ROY

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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still there i'm afraid fred. it's a 'gateway' log in, (should i have mentioned that before? - oohps) by that i mean it's not a direct connection, i'm using a a site by which we have to log onto to then go through to get on line. so by allowing me to see a safe site - ebay ,(which it did) means it auto-connected me.

this is making you think a bit eh? character building??

best regards


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The only thing left is Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Hi Fred, sorry for not getting back to you sooner, but i'm back home now and had one horendous weekend. i'm disabled, confined to a wheelchair and the 3 things i depend most on have all failed. you couldn't write it!!

we're muddling through as we're going back to the lodge tomorrow, was going to be today, see above!

Back to the issue at hand, I've tried the safe mode, and the password details etc appear to have gone. i will start in normal mode now to see if it's still there, but i guess the acid test will be tomorrow when i get back. if it's still there, i will go through the afore given advice you have forwarded and try again. i will respond accordingly. in the meantime, i've copied system details below.

a very many thanks Fred, even though we not have cracked it, i sincerely thank you for your help so far.


Application Basics

Name: Firefox Version: 47.0 Build ID: 20160604131506 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 5.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports


Name: Firefox Hello Version: 1.3.2 Enabled: true ID:

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID:

Name: Pocket Version: 1.0.2 Enabled: true ID:

Name: AD Block Version: 1.0.0 Enabled: false ID:

Name: Ads Removal Version: 1.0.0 Enabled: false ID:

Name: Custom Buttons Version: Enabled: false ID:

Name: Ghostery Version: 6.3.2 Enabled: false ID:

Name: HP Smart Web Printing Version: 4.60 Enabled: false ID:

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: RoboForm Toolbar for Firefox Version: Enabled: false ID: {22119944-ED35-4ab1-910B-E619EA06A115}

Name: Toolbar Buttons Version: 1.1.1-signed.1-signed Enabled: false ID: {03B08592-E5B4-45ff-A0BE-C1D975458688}


Adapter Description: Mobile Intel(R) 945 Express Chipset Family Adapter Drivers: igxprd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x27ae Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false ( Driver Date: 2-15-2008 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 348160 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true 2 true browser.places.smartBookmarksVersion: 7 browser.sessionstore.max_tabs_undo: 0 browser.sessionstore.max_windows_undo: 0 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160604131506 browser.startup.homepage: browser.startup.homepage_override.buildID: 20160604131506 browser.startup.homepage_override.mstone: 47.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0 gfx.blacklist.direct2d: 3 gfx.blacklist.dxva: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.crash-guard.d3d11layers.appVersion: 47.0 gfx.crash-guard.d3d11layers.deviceID: 0x27ae gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x27ae gfx.driver-init.driverVersion: gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1456910747 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160604131506 media.gmp-manager.lastCheck: 1471274602 1 media.hardware-video-decoding.failed: true network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1470735337 places.history.expiration.transient_current_max_pages: 43257 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1468597607

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSUTIL Expected minimum version: 3.23 Version in use: 3.23

Experimental Features

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I've called for more help.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia