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GMT-4 videos won't play in Firefox

Posted

I am trying to watch a video posted on a secure website and I keep getting a message "Firefox on your operating system does not support the video format used in this recording"

I am trying to watch a video posted on a secure website and I keep getting a message "Firefox on your operating system does not support the video format used in this recording"

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in

Application

  • Firefox 48.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.4.3 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • TrackMeNot 0.9.2 (trackmenot@mrl.nyu.edu)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2592
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 206217aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 8-24-2005
  • driverDate2:
  • driverVersion: 6.14.10.4384
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8959 solutions 73404 answers

Is GMT-4 a format I haven't heard of, or a website I haven't heard of?

It appears you're running Windows XP. Unfortunately, Firefox does not have access to Windows Media Foundation on Windows XP and therefore cannot play H.264/mp4 media.

Is GMT-4 a format I haven't heard of, or a website I haven't heard of? It appears you're running Windows XP. Unfortunately, Firefox does not have access to Windows Media Foundation on Windows XP and therefore cannot play H.264/mp4 media.