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Cache will not clear

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I have been unable to clear the cache for several months now - I click on 'clear cache' in Preferences, & it just reduces by 1MB. I've read this thread which has the same problem - https://support.mozilla.org/en-US/questions/1114674 - but the solution here is just to click 'clear cache' twice - this does not work for me; I've clicked it twice, 3 times, 4 times - it still will not clear. Can anyone please tell me how to fix this bug? Firefox is constantly freezing and working slowly & I think the full cache may be part of this. Thanks

I have been unable to clear the cache for several months now - I click on 'clear cache' in Preferences, & it just reduces by 1MB. I've read this thread which has the same problem - https://support.mozilla.org/en-US/questions/1114674 - but the solution here is just to click 'clear cache' twice - this does not work for me; I've clicked it twice, 3 times, 4 times - it still will not clear. Can anyone please tell me how to fix this bug? Firefox is constantly freezing and working slowly & I think the full cache may be part of this. Thanks

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FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/ '''Close Firefox.''' Open your file browser to the above, and remove the folder.

Question owner

Thanks @FredMcD, but I got as far as Firefox/Profiles - but when I click on Profiles there is nothing there - it seems to be empty? Do you mean I should remove the entire 'Profiles' folder? Thanks

Thanks @FredMcD, but I got as far as Firefox/Profiles - but when I click on Profiles there is nothing there - it seems to be empty? Do you mean I should remove the entire 'Profiles' folder? Thanks
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

You may have more than one Profile.

You may have more than one Profile.

Question owner

Thanks - but sorry, I don't know where to look for the other profiles...? Also, does this mean I have to go into the library every time I want to clear the cache? What is the problem with the usual way of doing it via Preferences; is this issue some kind of bug? If so what are the Firefox people doing; are they going to fix it? Thanks for your help with this.

Thanks - but sorry, I don't know where to look for the other profiles...? Also, does this mean I have to go into the library every time I want to clear the cache? What is the problem with the usual way of doing it via Preferences; is this issue some kind of bug? If so what are the Firefox people doing; are they going to fix it? Thanks for your help with this.
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

Open your file browser to the folder shown above. In the search box, enter cache2 and remove everything listed.


Empty Cache Button {web link} Cache clearing made easy. One click.

Open your file browser to the folder shown above. In the search box, enter '''cache2''' and remove everything listed. ------------- '''[https://addons.mozilla.org/en-US/firefox/addon/empty-cache-button/ Empty Cache Button]''' {web link} Cache clearing made easy. One click.