X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashing - shut down hang

Posted

Firefox is always crashing when closing down the browser. Have reset several times, and still having the same problem. Any help apperciated. Karen

Crash Report

Signature: shutdownhang Crash Reason: EXCEPTION_BREAKPOINT MOZ_CRASH Reason: MOZ_CRASH (Shutdown too long, probably frozen, causing a crash.)

Firefox is always crashing when closing down the browser. Have reset several times, and still having the same problem. Any help apperciated. Karen Crash Report Signature: shutdownhang Crash Reason: EXCEPTION_BREAKPOINT MOZ_CRASH Reason: MOZ_CRASH (Shutdown too long, probably frozen, causing a crash.)

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Coupons, Inc. Coupon Printer 5.0.2.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Shockwave Flash 22.0 r0
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.50428.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-US/

Extensions

  • Facebook Secret Emoticons 3.3.2.1-signed.1-signed (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • S3.Google Translator 5.23 (s3google@translator)
  • Sun Cult 1.3.20150730 (suncult@sf.net)
  • The Addon Bar (restored) 3.2.9-compat-fixed-4 (the-addon-bar@GeekInTraining-GiT)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68b8
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 30001002
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 7-28-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1003
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6700 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40240 answers

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

Last 5 crash reports:

bp-8e2a2365-adf0-4375-9743-dbcb72160623 6/22/2016 7:03 PM

bp-5e4d252c-94be-4c54-a465-1665e2160622 6/21/2016 7:34 PM

bp-ca1947d9-7ffb-468d-bd5f-27fa22160620 6/19/2016 7:04 PM

bp-e6aadce9-56c9-4897-879b-f4f6d2160617 6/16/2016 8:06 PM

bp-48120e80-8356-438e-b27f-609852160616 6/15/2016 7:46 PM

Last 5 crash reports: bp-8e2a2365-adf0-4375-9743-dbcb72160623 6/22/2016 7:03 PM bp-5e4d252c-94be-4c54-a465-1665e2160622 6/21/2016 7:34 PM bp-ca1947d9-7ffb-468d-bd5f-27fa22160620 6/19/2016 7:04 PM bp-e6aadce9-56c9-4897-879b-f4f6d2160617 6/16/2016 8:06 PM bp-48120e80-8356-438e-b27f-609852160616 6/15/2016 7:46 PM
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40240 answers

FredMcD is suggesting that you look for updated video /graphics drivers.

That atidxx32.dll is flagged in all 5 of those crash reports as precipitating each of those crashes.

FredMcD is suggesting that you look for updated video /graphics drivers. That '''atidxx32.dll '''is flagged in all 5 of those crash reports as precipitating each of those crashes.

Question owner

I have an AMD Radeon HD 6700 graphics card, Windows 7-64-bit. Will this update you've recommended work with this card? I've checked my graphics card software for updates and it's telling me I have the current update:

[Driver Packaging Version - 15.20.1062.1003-150728a1-187447C Catalyst Version - 15.7.1 AMD Catalyst Control Center Version - 2015.0728.2244.39078]

If yes I can upgrade, would AMD Radeon Software Crimson Edition 16.3.2.​be correct?

I wanted to verify this before doing any upgrading. Thanks much. Karen

I have an AMD Radeon HD 6700 graphics card, Windows 7-64-bit. Will this update you've recommended work with this card? I've checked my graphics card software for updates and it's telling me I have the current update: [Driver Packaging Version - 15.20.1062.1003-150728a1-187447C Catalyst Version - 15.7.1 AMD Catalyst Control Center Version - 2015.0728.2244.39078] If yes I can upgrade, would AMD Radeon Software Crimson Edition 16.3.2.​be correct? I wanted to verify this before doing any upgrading. Thanks much. Karen

Modified by karen_72687

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hi, the shutdown crash at hand most likely won't be related to you graphics driver whatsoever.

is the issue still reproducible when you create a new profile?: Profile Manager - Create, remove, or switch Firefox profiles

hi, the shutdown crash at hand most likely won't be related to you graphics driver whatsoever. is the issue still reproducible when you create a new profile?: [[Use the Profile Manager to create and remove Firefox profiles]]