HI, I can't access the SAP Support webpage I keep getting the error SEC_ERROR_UNKNOWN_ISSUER, and the article about it does not fix it. Thanks ina dvance
I'm trying to access the website https://support.sap.com/home.html > type an error message and click GO, always fails on Firefox 47, but works fine on Chrome. Here goes the details of the error message, which is incorrect for sure: "Your connection is not secure
The owner of authn.hana.ondemand.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. Learn more… Report errors like this to help Mozilla identify misconfigured sites authn.hana.ondemand.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER"
I added the website authn.hana.ondemand.com as shown below and the website you recommended in your article about the SEC_ERROR_UNKNOWN_ISSUER and it gave it Rating A Green.
I have no clue what is wrong.
Please help ASAP Thanks in advance
Best regards
Manoel
All Replies (10)
Please see this - https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER - support article.
This is the article I looked at, none of the options there work. I spent a lot of time talking to IT team inside my company and they firmly stated it is a Firefox issue because it works fine on Chrome.
All the thousands of SAP customers in the world use their website, I just need a way to bypass this issuer error from firefox for this website.
Thanks for your help
Manoel
please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.
thank you!
HI philipp,
Sorry, here you go, thanks in advance:
"https://authn.hana.ondemand.com/saml2/sp/mds
Peer's Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: false
Certificate chain:
-----BEGIN CERTIFICATE----- MIIEPjCCA6egAwIBAgIkYtQeR9k74GNpRfvPEvFU2VZGyuEJPJcvlQh7tNNKJpye qipEMA0GCSqGSIb3DQEBCwUAMIHLMQswCQYDVQQGEwJVUzEWMBQGA1UECBMNTWFz c2FjaHVzZXR0czEVMBMGA1UEBxMMU291dGhib3JvdWdoMRgwFgYDVQQKEw9FTUMg Q29ycG9yYXRpb24xJTAjBgNVBAsTHEdsb2JhbCBTZWN1cml0eSBPcmdhbml6YXRp b24xJTAjBgNVBAMTHEVNQyBTU0wgRGVjcnlwdGlvbiBBdXRob3JpdHkxJTAjBgkq hkiG9w0BCQEWFndlYmZpbHRlcmFkbWluQGVtYy5jb20wHhcNMTUwNjExMTQzMDI5 WhcNMTYwNzAxMDAwMDAwWjCBkTELMAkGA1UEBhMCREUxGzAZBgNVBAgTEkJhZGVu LVd1ZXJ0dGVtYmVyZzERMA8GA1UEBxMIV2FsbGRvcmYxDzANBgNVBAoTBlNBUCBB RzEjMCEGA1UECxMaU0FQIENsb3VkIE1hbmFnZWQgU2VydmljZXMxHDAaBgNVBAMM EyouaGFuYS5vbmRlbWFuZC5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK AoIBAQC3O74xGkSweeG6MHD/3o1TJwBIvLnGqJR8vYkY5Z6Kp7rYdrFo1RvINx95 AFmW0Nnl+iqaxqVbo2NkVIX001edIUXPVQ5Iu2T/NodQArzgg0M+DCBzNFFehe7X yVzly/58P6ioSNQ68p7uPNoq7Uxzh5x31kwR44+gEPF6DMS2wKgAY1KZgKkcwg80 zdLgTG3nD/dfajHOmG9/h+hkRXZz3ZRL41A5xzFNbdHKMIW/nrgKLi2ubJOKZpDQ UREAQTw30of+edLGgqUXfRl4GGPfoRBkM+eP5WUGyAnkYweEU1gdPLzWWSmFWs1o 6whYn3FmzPVv0qrh3f1ybYKSjgsTAgMBAAGjgcIwgb8wDAYDVR0TAQH/BAIwADBh BgNVHREEWjBYghMqLmhhbmEub25kZW1hbmQuY29tghFoYW5hLm9uZGVtYW5kLmNv bYIXKi5ldTEuaGFuYS5vbmRlbWFuZC5jb22CFWV1MS5oYW5hLm9uZGVtYW5kLmNv bTAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMC MB0GA1UdDgQWBBQMpI5Ly6o9gL1/n9/pV4MGn7HCUTANBgkqhkiG9w0BAQsFAAOB gQB5xm/xMA8zmp3rMQ7EK/eMGaL/SCdrAS+5cp0RI282uAEMZdB+w8wZXieXRkZy uMLWHP0A8R+tVIj4DlECONLhWvIsmI0Nac2jew8U/6Gqk3a6N19WSbA32SrzT3aZ G15ADDh8PbWHie/URwvQcuzWKVycp0nTxqZ4UCwrg3g+xQ== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIFRTCCBC2gAwIBAgIRAKeYpAHIS5M+rOtm0hlSQ/IwDQYJKoZIhvcNAQEFBQAw gZwxJTAjBgkqhkiG9w0BCQEWFndlYmZpbHRlcmFkbWluQGVtYy5jb20xCzAJBgNV BAYTAlVTMRgwFgYDVQQKEw9FTUMgQ29ycG9yYXRpb24xJTAjBgNVBAsTHEdsb2Jh bCBTZWN1cml0eSBPcmdhbml6YXRpb24xJTAjBgNVBAMTHEVNQyBTU0wgRGVjcnlw dGlvbiBBdXRob3JpdHkwHhcNMTMwOTI2MDMxNTM0WhcNMTgwOTI2MDMxNTM1WjCB yzELMAkGA1UEBhMCVVMxFjAUBgNVBAgTDU1hc3NhY2h1c2V0dHMxFTATBgNVBAcT DFNvdXRoYm9yb3VnaDEYMBYGA1UEChMPRU1DIENvcnBvcmF0aW9uMSUwIwYDVQQL ExxHbG9iYWwgU2VjdXJpdHkgT3JnYW5pemF0aW9uMSUwIwYDVQQDExxFTUMgU1NM IERlY3J5cHRpb24gQXV0aG9yaXR5MSUwIwYJKoZIhvcNAQkBFhZ3ZWJmaWx0ZXJh ZG1pbkBlbWMuY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDBXRIuknOL C/7wtGudr5QhQylGEzLM3MJ+NTVALBuQBTLRQ8SwspPZWI2l7Wzr57EiKXV9VDIa uwXGuAUVY9OMj/y3pS0JETdjOKxcNZPgRqqcczgmLV/dRRsh0k89udmaOxHgoDAo sJHTNo0e7lB+HuQ2a4Evo8YbgTNEtXo7/QIDAQABo4IB0zCCAc8wDgYDVR0PAQH/ BAQDAgGGMB8GA1UdIwQYMBaAFMswc1qBhMpE348BvoZMwUxQecz6MBIGA1UdEwEB /wQIMAYBAf8CAQAwggFnBgNVHR8EggFeMIIBWjBIoEagRIZCaHR0cDovL3BraS5j b3JwLmVtYy5jb20vY3JsL0VNQyUyMFNTTCUyMERlY3J5cHRpb24lMjBBdXRob3Jp dHkuY3JsMIG+oIG7oIG4hoG1bGRhcDovLy9DTj1FTUMgU1NMIERlY3J5cHRpb24g QXV0aG9yaXR5LENOPUVNQyBTU0wgRGVjcnlwdGlvbiBBdXRob3JpdHksQ049Q0RQ LENOPVB1YmxpYyBLZXkgU2VydmljZXMsQ049U2VydmljZXMsQ049Q29uZmlndXJh dGlvbixEQz1lbWNyb290LERDPWVtYyxEQz1jb20/Y2VydGlmaWNhdGVSZXZvY2F0 aW9uTGlzdDBNoEugSYZHaHR0cDovL2VudGVycHJpc2VjYS5jb3JwLmVtYy5jb20v RU1DJTIwU1NMJTIwRGVjcnlwdGlvbiUyMEF1dGhvcml0eS5jcmwwHQYDVR0OBBYE FD3jCm6cmugGXvIoEoMQWdanZAevMA0GCSqGSIb3DQEBBQUAA4IBAQBLpF3HMlx/ w8Cp2GMBAA53/2UYnAP7D1wgMZCZK84esJ3JF5CS+VRpDFmS/t0GSDgecVa8IFye Tx56IMF+lhlPEcLyLgv6YFSBnov3PQFeDgWwo7kJLIbPmG9X6YPG9FD9LwFJlA3H 6QtjRUJ2wsUAkONtSnDbMt2fHwC++6WhFJkr1AmJZlR8ctOCHCzp7j60lIo78HOo lhWCDeWJuCYTKF1XNYRCnJ8e9GSSZ+vaINSKmHjHh3xq3g8F2q+2Ir46bcJf2AmW PAe+NhWkocn5PX/TF2ZVwTh4y1ca37YMjH2JbsajYU1ztpNAfqjmSo7Ch8TQc6bF 0sNHz/eow189 -----END CERTIFICATE-----
Modified by cor-el
Both certificates are issued by EMC SSL Decryption Authority Issuer: EMC SSL Decryption Authority, EMC Corporation Issuer: EMC SSL Decryption Authority, EMC Corporation
If it works in another browser then export the certificate in a browser that works and import the certificate in the Firefox Certificate Manager. When prompted, place a tick on "Trust this CA to identify websites" trust bit to make the imported certificate work as a trusted root certificate to trust websites. Note that trust bits should only be set for a trusted root certificate and never for intermediate certificates.
- Options/Preferences -> Advanced -> Certificates: View Certificates -> Authorities > Import
I exported the certificates from Chrome > Settings > HTTP/SSL > Manage Certificates > Selected all Intermediate Authority Certificates from EMC > Exported to a .pfs file and imported on Firefox. I'm still getting the exact same error.
I pasted it below. Thanks in advance for your help. Best regards
https://authn.hana.ondemand.com/saml2/sp/mds
Peer's Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: false
Certificate chain:
-----BEGIN CERTIFICATE----- MIIEPjCCA6egAwIBAgIkYtQeR9k74GNpRfvPEvFU2VZGyuEJPJcvlQh7tNNKJpye qipEMA0GCSqGSIb3DQEBCwUAMIHLMQswCQYDVQQGEwJVUzEWMBQGA1UECBMNTWFz c2FjaHVzZXR0czEVMBMGA1UEBxMMU291dGhib3JvdWdoMRgwFgYDVQQKEw9FTUMg Q29ycG9yYXRpb24xJTAjBgNVBAsTHEdsb2JhbCBTZWN1cml0eSBPcmdhbml6YXRp b24xJTAjBgNVBAMTHEVNQyBTU0wgRGVjcnlwdGlvbiBBdXRob3JpdHkxJTAjBgkq hkiG9w0BCQEWFndlYmZpbHRlcmFkbWluQGVtYy5jb20wHhcNMTUwNjExMTQzMDI5 WhcNMTYwNzAxMDAwMDAwWjCBkTELMAkGA1UEBhMCREUxGzAZBgNVBAgTEkJhZGVu LVd1ZXJ0dGVtYmVyZzERMA8GA1UEBxMIV2FsbGRvcmYxDzANBgNVBAoTBlNBUCBB RzEjMCEGA1UECxMaU0FQIENsb3VkIE1hbmFnZWQgU2VydmljZXMxHDAaBgNVBAMM EyouaGFuYS5vbmRlbWFuZC5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK AoIBAQC3O74xGkSweeG6MHD/3o1TJwBIvLnGqJR8vYkY5Z6Kp7rYdrFo1RvINx95 AFmW0Nnl+iqaxqVbo2NkVIX001edIUXPVQ5Iu2T/NodQArzgg0M+DCBzNFFehe7X yVzly/58P6ioSNQ68p7uPNoq7Uxzh5x31kwR44+gEPF6DMS2wKgAY1KZgKkcwg80 zdLgTG3nD/dfajHOmG9/h+hkRXZz3ZRL41A5xzFNbdHKMIW/nrgKLi2ubJOKZpDQ UREAQTw30of+edLGgqUXfRl4GGPfoRBkM+eP5WUGyAnkYweEU1gdPLzWWSmFWs1o 6whYn3FmzPVv0qrh3f1ybYKSjgsTAgMBAAGjgcIwgb8wDAYDVR0TAQH/BAIwADBh BgNVHREEWjBYghMqLmhhbmEub25kZW1hbmQuY29tghFoYW5hLm9uZGVtYW5kLmNv bYIXKi5ldTEuaGFuYS5vbmRlbWFuZC5jb22CFWV1MS5oYW5hLm9uZGVtYW5kLmNv bTAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMC MB0GA1UdDgQWBBQMpI5Ly6o9gL1/n9/pV4MGn7HCUTANBgkqhkiG9w0BAQsFAAOB gQB5xm/xMA8zmp3rMQ7EK/eMGaL/SCdrAS+5cp0RI282uAEMZdB+w8wZXieXRkZy uMLWHP0A8R+tVIj4DlECONLhWvIsmI0Nac2jew8U/6Gqk3a6N19WSbA32SrzT3aZ G15ADDh8PbWHie/URwvQcuzWKVycp0nTxqZ4UCwrg3g+xQ== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIFRTCCBC2gAwIBAgIRAKeYpAHIS5M+rOtm0hlSQ/IwDQYJKoZIhvcNAQEFBQAw gZwxJTAjBgkqhkiG9w0BCQEWFndlYmZpbHRlcmFkbWluQGVtYy5jb20xCzAJBgNV BAYTAlVTMRgwFgYDVQQKEw9FTUMgQ29ycG9yYXRpb24xJTAjBgNVBAsTHEdsb2Jh bCBTZWN1cml0eSBPcmdhbml6YXRpb24xJTAjBgNVBAMTHEVNQyBTU0wgRGVjcnlw dGlvbiBBdXRob3JpdHkwHhcNMTMwOTI2MDMxNTM0WhcNMTgwOTI2MDMxNTM1WjCB yzELMAkGA1UEBhMCVVMxFjAUBgNVBAgTDU1hc3NhY2h1c2V0dHMxFTATBgNVBAcT DFNvdXRoYm9yb3VnaDEYMBYGA1UEChMPRU1DIENvcnBvcmF0aW9uMSUwIwYDVQQL ExxHbG9iYWwgU2VjdXJpdHkgT3JnYW5pemF0aW9uMSUwIwYDVQQDExxFTUMgU1NM IERlY3J5cHRpb24gQXV0aG9yaXR5MSUwIwYJKoZIhvcNAQkBFhZ3ZWJmaWx0ZXJh ZG1pbkBlbWMuY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDBXRIuknOL C/7wtGudr5QhQylGEzLM3MJ+NTVALBuQBTLRQ8SwspPZWI2l7Wzr57EiKXV9VDIa uwXGuAUVY9OMj/y3pS0JETdjOKxcNZPgRqqcczgmLV/dRRsh0k89udmaOxHgoDAo sJHTNo0e7lB+HuQ2a4Evo8YbgTNEtXo7/QIDAQABo4IB0zCCAc8wDgYDVR0PAQH/ BAQDAgGGMB8GA1UdIwQYMBaAFMswc1qBhMpE348BvoZMwUxQecz6MBIGA1UdEwEB /wQIMAYBAf8CAQAwggFnBgNVHR8EggFeMIIBWjBIoEagRIZCaHR0cDovL3BraS5j b3JwLmVtYy5jb20vY3JsL0VNQyUyMFNTTCUyMERlY3J5cHRpb24lMjBBdXRob3Jp dHkuY3JsMIG+oIG7oIG4hoG1bGRhcDovLy9DTj1FTUMgU1NMIERlY3J5cHRpb24g QXV0aG9yaXR5LENOPUVNQyBTU0wgRGVjcnlwdGlvbiBBdXRob3JpdHksQ049Q0RQ LENOPVB1YmxpYyBLZXkgU2VydmljZXMsQ049U2VydmljZXMsQ049Q29uZmlndXJh dGlvbixEQz1lbWNyb290LERDPWVtYyxEQz1jb20/Y2VydGlmaWNhdGVSZXZvY2F0 aW9uTGlzdDBNoEugSYZHaHR0cDovL2VudGVycHJpc2VjYS5jb3JwLmVtYy5jb20v RU1DJTIwU1NMJTIwRGVjcnlwdGlvbiUyMEF1dGhvcml0eS5jcmwwHQYDVR0OBBYE FD3jCm6cmugGXvIoEoMQWdanZAevMA0GCSqGSIb3DQEBBQUAA4IBAQBLpF3HMlx/ w8Cp2GMBAA53/2UYnAP7D1wgMZCZK84esJ3JF5CS+VRpDFmS/t0GSDgecVa8IFye Tx56IMF+lhlPEcLyLgv6YFSBnov3PQFeDgWwo7kJLIbPmG9X6YPG9FD9LwFJlA3H 6QtjRUJ2wsUAkONtSnDbMt2fHwC++6WhFJkr1AmJZlR8ctOCHCzp7j60lIo78HOo lhWCDeWJuCYTKF1XNYRCnJ8e9GSSZ+vaINSKmHjHh3xq3g8F2q+2Ir46bcJf2AmW PAe+NhWkocn5PX/TF2ZVwTh4y1ca37YMjH2JbsajYU1ztpNAfqjmSo7Ch8TQc6bF 0sNHz/eow189 -----END CERTIFICATE-----
Modified by cor-el
Sorry, I don't think you can use the pfs format. Usually you need to export to the DER (or .cer) format. Then you can import that into the Authorities tab of the Certificate Manger as a certificate you trust to sign/issue website security certificates.
I wonder whether the EMC certificates are associated with your company's security devices because when I visit that site, the certificates are not from EMC (screen shot attached). ??
Hi jscher, It seems this problem is going to be the challenge for all. I exported all the personal, EMC and SAP certificates from my Chrome browser and imported using the DER file format you mentioned, cleared the cache and restarted Firefox, but I'm still getting the same error below. I don't see any verizon certificate on my Chrome, I don't think that is the issue. Thanks in advance for additional support. Best regards Manoel
https://authn.hana.ondemand.com/saml2/sp/mds
Peer's Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: false
Certificate chain:
BEGIN CERTIFICATE-----
MIIEPjCCA6egAwIBAgIkYtQeR9k74GNpRfvPEvFU2VZGyuEJPJcvlQh7tNNKJpye qipEMA0GCSqGSIb3DQEBCwUAMIHLMQswCQYDVQQGEwJVUzEWMBQGA1UECBMNTWFz c2FjaHVzZXR0czEVMBMGA1UEBxMMU291dGhib3JvdWdoMRgwFgYDVQQKEw9FTUMg Q29ycG9yYXRpb24xJTAjBgNVBAsTHEdsb2JhbCBTZWN1cml0eSBPcmdhbml6YXRp b24xJTAjBgNVBAMTHEVNQyBTU0wgRGVjcnlwdGlvbiBBdXRob3JpdHkxJTAjBgkq hkiG9w0BCQEWFndlYmZpbHRlcmFkbWluQGVtYy5jb20wHhcNMTUwNjExMTQzMDI5 WhcNMTYwNzAxMDAwMDAwWjCBkTELMAkGA1UEBhMCREUxGzAZBgNVBAgTEkJhZGVu LVd1ZXJ0dGVtYmVyZzERMA8GA1UEBxMIV2FsbGRvcmYxDzANBgNVBAoTBlNBUCBB RzEjMCEGA1UECxMaU0FQIENsb3VkIE1hbmFnZWQgU2VydmljZXMxHDAaBgNVBAMM EyouaGFuYS5vbmRlbWFuZC5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK AoIBAQC3O74xGkSweeG6MHD/3o1TJwBIvLnGqJR8vYkY5Z6Kp7rYdrFo1RvINx95 AFmW0Nnl+iqaxqVbo2NkVIX001edIUXPVQ5Iu2T/NodQArzgg0M+DCBzNFFehe7X yVzly/58P6ioSNQ68p7uPNoq7Uxzh5x31kwR44+gEPF6DMS2wKgAY1KZgKkcwg80 zdLgTG3nD/dfajHOmG9/h+hkRXZz3ZRL41A5xzFNbdHKMIW/nrgKLi2ubJOKZpDQ UREAQTw30of+edLGgqUXfRl4GGPfoRBkM+eP5WUGyAnkYweEU1gdPLzWWSmFWs1o 6whYn3FmzPVv0qrh3f1ybYKSjgsTAgMBAAGjgcIwgb8wDAYDVR0TAQH/BAIwADBh BgNVHREEWjBYghMqLmhhbmEub25kZW1hbmQuY29tghFoYW5hLm9uZGVtYW5kLmNv bYIXKi5ldTEuaGFuYS5vbmRlbWFuZC5jb22CFWV1MS5oYW5hLm9uZGVtYW5kLmNv bTAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMC MB0GA1UdDgQWBBQMpI5Ly6o9gL1/n9/pV4MGn7HCUTANBgkqhkiG9w0BAQsFAAOB gQB5xm/xMA8zmp3rMQ7EK/eMGaL/SCdrAS+5cp0RI282uAEMZdB+w8wZXieXRkZy uMLWHP0A8R+tVIj4DlECONLhWvIsmI0Nac2jew8U/6Gqk3a6N19WSbA32SrzT3aZ G15ADDh8PbWHie/URwvQcuzWKVycp0nTxqZ4UCwrg3g+xQ==
END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
I don't know what the problem is. When I check in Google Chrome, I also do not get EMC in the certificate path for the site in that browser. (Screen shots attached.)
