Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

I have a new Mac. It will download the updates but will not install them. It says I need to "check with my manager". Help me please. Thank you.

  • 4 replies
  • 4 have this problem
  • 49 views
  • Last reply by ideato

more options

Message: Unable to Update: "A recommended security and stability update is available, but you do not have the system permissions required to install it. Please contact your system administrator, or try again from an account that has permission to install software on this computer."

I don't know what this means or how to begin to do what it says. I would really appreciate it if you could walk me thru this. Thank you so much.

Linda

All Replies (4)

more options

You are using a restricted user account on your computer. You need to use an administrator account for updates.

more options

Thank you so much for trying to help me. I really appreciate it. But I am computer illiterate in this particular area and I don't understand using an "administrator account". I would really appreciate more info and instruction. Again, thank you so much for wanting to help me. Linda

more options

There are two types of computer user accounts. The first is called the administrator account. This gives that user full access to the computer. The other is a 'just a user' account. Meaning it is limited in what it can access. For more information you need to ask Mac support.

Are there any other user accounts on the computer?

more options

Hello to all, if exist an issue with update or permissions please try to download a full copy of firefox and then install that copy, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac

thank you