Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF won't close so that I can uninstall (wizard) & then re-install ; ff is frozen, can't see window.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Lady7007
Lady7007
more options

Read em on Xfinity & downloaded attachment. When I returned to e-m, error message about a script running or bad script -- ck one of the boxes -- think I ck CANCEL. Lost entire ff window. When I try to uninstall, it says must close window first, but system won't let me. HELP.

Read em on Xfinity & downloaded attachment. When I returned to e-m, error message about a script running or bad script -- ck one of the boxes -- think I ck CANCEL. Lost entire ff window. When I try to uninstall, it says must close window first, but system won't let me. HELP.

All Replies (1)

FredMcD
FredMcD
more options

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;

Reboot the computer to clean out anything running. Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia