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I am getting the message that I am entering the wrong password to sign in but I have just changed my password and I need to sync a new laptop. Help I am stuck

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  • Last reply by cor-el

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I have reset my password several times but always get the message that the password is wrong each time I try to log in to my account. I want to sync all my bookmarks from my old machine to my new laptop but can't get in to do it. Help

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Check your Caps Lock. Make sure you are using the proper case.

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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"