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I am getting the message that I am entering the wrong password to sign in but I have just changed my password and I need to sync a new laptop. Help I am stuck

Posted

I have reset my password several times but always get the message that the password is wrong each time I try to log in to my account. I want to sync all my bookmarks from my old machine to my new laptop but can't get in to do it. Help

I have reset my password several times but always get the message that the password is wrong each time I try to log in to my account. I want to sync all my bookmarks from my old machine to my new laptop but can't get in to do it. Help

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x22b1
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16390
  • driverDate: 6-29-2015
  • driverDate2:
  • driverVersion: 10.18.15.4248
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Check your Caps Lock. Make sure you are using the proper case.

Check your Caps Lock. Make sure you are using the proper case.
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions in "Tools > Page Info > Permissions" *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"