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How remove email account? usual method leads to greyed out box!

  • 4 replies
  • 8 have this problem
  • 26 views
  • Last reply by leonardo555

I want to remove an email account but the usual method (account settings/ manage identities) leads to a greyed out box. In the screenshot, you'll notice that the "delete" option is grey.

I want to remove an email account but the usual method (account settings/ manage identities) leads to a greyed out box. In the screenshot, you'll notice that the "delete" option is grey.
Attached screenshots

Chosen solution

Why do you keep showing us the identities manager? It's not relevant here.

What do you see under Account Actions at the bottom?

Read this answer in context 👍 11

All Replies (4)

You cannot remove the default account. Make sure it is not marked as default.

Okay, then how does one make sure it's NOT marked as default? That box is also greyed out. cf pic. I have 4 other accounts & for all 4 that's the case for them as well. If I just delete the info, nothing happens, except for the message that I can't do that!

Chosen Solution

Why do you keep showing us the identities manager? It's not relevant here.

What do you see under Account Actions at the bottom?

My bad! I swear I never noticed "account actions" & just assumed it must have been identities manager. Sorry.