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Incorrect treatment .doc attachments

  • 5 replies
  • 1 has this problem
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  • Last reply by mpruchni

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Thunderbird has problems with doc. attachments. It treats them as .iqy files. You can see it if you try to pass doc attachment, or just open doc straight from thunderbird - You will see bad icon or default application. It is not only my problem, but also with every computer with different systems (WIn7,10, Vista) that I checked. I know that I can change application for opening attachement type and I, personally, have no problem with opening doc file. But I cannot send the instruction with all my e-mails to every person I write to. This concerns only .doc files, .docx gives no problems, and I think the problem has begun after last update. Is there any way to report it as a bug to mozilla?

Thunderbird has problems with doc. attachments. It treats them as .iqy files. You can see it if you try to pass doc attachment, or just open doc straight from thunderbird - You will see bad icon or default application. It is not only my problem, but also with every computer with different systems (WIn7,10, Vista) that I checked. I know that I can change application for opening attachement type and I, personally, have no problem with opening doc file. But I cannot send the instruction with all my e-mails to every person I write to. This concerns only .doc files, .docx gives no problems, and I think the problem has begun after last update. Is there any way to report it as a bug to mozilla?

All Replies (5)

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I can't reproduce that here. A .doc sent to myself opens just fine. And it's also good with a .docx

I'd have said this is just an issue with associations so it's odd that you see it as prevalent.

I presume you mean that whatever application is used to open iqy files is being offered. Otherwise it might seem that something is changing the filename extension.

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And now try to forward that .doc and see the icon. (which I open fine because I made an association). I attached a picture. Docx is perfect all the time :)

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What do you want me to forward?

I have forwarded the received email message, including the .doc attachment. I have done this both as inline and as an attachment. Both work fine.

I have also saved the received .doc and re-attached it to a new message. Again, all is fine.

There again, I don't have any application that uses .iqy files, so there is no such mis-direction that can take place here. (Ah, but now I learn it's a MS/Windows thing, so maybe I do.)

You have a *.docx.doc there which is rather meaningless. It's either one or the other; it can't be both.

The wrong icon hints at an association error. Clearing any associations in Thunderbird might be a good place to start. Then the system defaults should take over.

Modified by Zenos

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This page: https://support.microsoft.com/en-us/kb/157482 suggests to me that Windows might be trying to be clever and thinks that a link to the file, stored in an IQY file, would be appropriate when you and I know that we want the actual file itself, and not a link to it.

Have you been able to examine the attached file to check if it's the original file or an IQY file linking to it? If you are sending and receiving to yourself on the same computer, you wouldn't necessarily notice if it's only a link since presumably the original file referred to in the link is still available.

What happens if you send this to another person on a different computer? Do they get the document or an unusable link?

In any case, an IQY file type seems an acceptable association since it embraces most Office type documents. Much as Thunderbird offers me an "Microsoft Office component" association with many document types, then on opening the document, presumably Office or Windows resolves which particular component is appropriate.

Modified by Zenos

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It's not the link, it's the file. but with bad association. Really don't know where's the problem, but I tested a little and now I'm not so sure that it is a problem of Thunderbird. Maybe set of office, system(W7), mail or sth like this. I'll just tell "my users" to use docx.