Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have changed provider from Talktalk to Plusnet and want to delete talktalk account in Thunderbird; how do I do it?

  • 2 replies
  • 2 have this problem
  • 17 views
  • Last reply by donaldaking

donaldaking
donaldaking
more options

Having moved from Talktalk to Plusnet, I find that when I want to reply to or forward e-mails up the the day of transfer, most are being stopped by a message that my talktalk account is deleted. This is happening even for e-mails sent using my gmail account. How do I delete talktalk from my system to stop this happening? The google advice was to go to account settings in the tools box of Thunderbird, but I can't see account settings there. If I go onto the trouble shooting site, then it shows my accounts as talktalk and googlemail (I assume that's just gmail). Do I just click on talktalk and all boxes to the right and delete?

Having moved from Talktalk to Plusnet, I find that when I want to reply to or forward e-mails up the the day of transfer, most are being stopped by a message that my talktalk account is deleted. This is happening even for e-mails sent using my gmail account. How do I delete talktalk from my system to stop this happening? The google advice was to go to account settings in the tools box of Thunderbird, but I can't see account settings there. If I go onto the trouble shooting site, then it shows my accounts as talktalk and googlemail (I assume that's just gmail). Do I just click on talktalk and all boxes to the right and delete?

Chosen solution

If you're certain there is no mail to be kept in the old account it can be deleted.

At the top right of the Thunderbird window, click the menu button > Options > Account Settings.

Select the account to be deleted in the left pane.

Select 'Remove Account' from the 'Account Action' drop-down menu at the bottom.

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

If you're certain there is no mail to be kept in the old account it can be deleted.

At the top right of the Thunderbird window, click the menu button > Options > Account Settings.

Select the account to be deleted in the left pane.

Select 'Remove Account' from the 'Account Action' drop-down menu at the bottom.

donaldaking
donaldaking Question owner
more options

Thanks - I had been advised by a posting on google to g to Tools but that didn't help. Your advice has worked.