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Old profile gone what do I do

  • 2 replies
  • 4 have this problem
  • 32 views
  • Last reply by FredMcD

Acekicker79
Acekicker79
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The trouble shooting website on how to load an old profile doesn't work. I couldn't find what to do. I had an issue with the recent update. My bookmarks toolbar disappeared and I kept manually having to push F10 to see it. So I decided to refresh firefox. That didn't solve the problem. I did a system restore and then all my old firefox was gone. I don't know what else to do. I've lost everything.

The trouble shooting website on how to load an old profile doesn't work. I couldn't find what to do. I had an issue with the recent update. My bookmarks toolbar disappeared and I kept manually having to push F10 to see it. So I decided to refresh firefox. That didn't solve the problem. I did a system restore and then all my old firefox was gone. I don't know what else to do. I've lost everything.

All Replies (2)

Michal Stanke
Michal Stanke
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Hello Acekicker79.

Do you see your old profile folder on the desktop? If has been probably deleted by the Windows system restore (I thought it should not touch any of your data, but it probably does).

Michal

FredMcD
FredMcD
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Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles