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Continual shockwave crashes in Firefox and Only Firefox

Posted

I am using Firefox v46.0 on Windows 10 Home system. since recent upgrade I continually find a Shockwave error message pop-up which says shockwave has stopped working? I do not get any errors or problems in other applications nor browsers.

This has become a very frustrating and annoying distraction (delay) in my regular computer work. I was lead to believe Firefox was the most stable and secure browser available; however, recent comments on forums all over the web give me cause for concern that Firefox has lost it's way!

I am using Firefox v46.0 on Windows 10 Home system. since recent upgrade I continually find a Shockwave error message pop-up which says shockwave has stopped working? I do not get any errors or problems in other applications nor browsers. This has become a very frustrating and annoying distraction (delay) in my regular computer work. I was lead to believe Firefox was the most stable and secure browser available; however, recent comments on forums all over the web give me cause for concern that Firefox has lost it's way!

Chosen solution

Hi, you have more than one version of Shockwave Flash - which can cause problems, so all but the latest should be removed from your machine -


If that doesn't fix it, see: Adobe Flash plugin has crashed - Prevent it from happening again

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • CSI Plugin Mozilla Component
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Picasa plugin
  • Shockwave Flash 21.0 r0
  • Shockwave Flash 20.0 r0
  • Shockwave Flash 12.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.41212.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

Scribe
  • Top 25 Contributor
631 solutions 3055 answers

Chosen Solution

Hi, you have more than one version of Shockwave Flash - which can cause problems, so all but the latest should be removed from your machine -


If that doesn't fix it, see: Adobe Flash plugin has crashed - Prevent it from happening again

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hi, you have more than one version of Shockwave Flash - which can cause problems, so all but the latest should be removed from your machine - * [https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player.] * [https://get.adobe.com/flashplayer/otherversions/ Install Flash Player] - take care to deselect the McAfee offer! ------------ If that doesn't fix it, see: [[Adobe Flash plugin has crashed - Prevent it from happening again]] ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you.''

Question owner

I found 3 versions of Shockwave installed by using the search box in Mozilla support. The older versions could be disabled, which may have solved the issue; however it was easier to use the 'uninstall flash player' utility you provided and then re-install only the latest version. I have no further issues since; thank you for your support.

I found 3 versions of Shockwave installed by using the search box in Mozilla support. The older versions could be disabled, which may have solved the issue; however it was easier to use the 'uninstall flash player' utility you provided and then re-install only the latest version. I have no further issues since; thank you for your support.