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Firefox crashes several times during the day

Posted

Hello everyone:

I have a big issue with Firefox; the browser crashes several times during the day. I re-started it, re-installed it but nothing works… I use Mac OSX 10.8.5 (Mountain Lion).

Thanks so much for your time!

h

Hello everyone: I have a big issue with Firefox; the browser crashes several times during the day. I re-started it, re-installed it but nothing works… I use Mac OSX 10.8.5 (Mountain Lion). Thanks so much for your time! h

Modified by Halman

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Facebook Video Calling by Skype
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • npmnqmp 071303000006
  • View PDF documents within your web browser.
  • Picasa plugin.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3
  • 5.1.20513.0
  • Unity Web Player version 5.3.4f1. (c) 2015 Unity Technologies ApS. All rights reserved.
  • iPhoto6

Application

  • Firefox 45.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.2/Darwin/en-US/

Extensions

  • Browsizer 1.3.5.1-signed.1-signed (browsizer@nuko.org)
  • Firebug 2.0.16 (firebug@software.joehewitt.com)
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • ProxTube - Unblock YouTube 2.1.0 (ich@maltegoetz.de)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.1 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • codec-M 1.0.0.1 ({EEF73632-A085-4fd3-A778-ECD82C8CB297}) (Inactive)
  • New Add-on Bar 0.24 (ausaddonbar@teo.pl) (Inactive)
  • Pin It button 1.37.9 (jid1-YcMV6ngYmQRA2w@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x062e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 130 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

Helpful Reply

Halman said

. . . . the browser cracks several times during the day . . . .

I think you mean 'Crashes.'

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6 Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.010.20060 Note: McAfee Security is offered in the download.

''Halman [[#question-1120899|said]]'' <blockquote> . . . . the browser cracks several times during the day . . . . </blockquote> I think you mean 'Crashes.' In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] --------------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.6 Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.010.20060]''' '''Note: McAfee Security''' is offered in the download.

Question owner

Apparently the "about:crashes" section, is completely empty…

Apparently the "about:crashes" section, is completely empty…
FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

Where did you get the information in your post?

P.S.: Here is the crash code: AdapterDeviceID: 0x062e AdapterVendorID: 0x10de Add-ons:

Where did you get the information in your post? ''P.S.: Here is the crash code:'' ''AdapterDeviceID: 0x062e AdapterVendorID: 0x10de Add-ons:''

Question owner

First, @FredMcD, thanks so much for your help! I changed the title of the post.

I got the code clicking on "Details" when the "Mozilla Crash Reporter" popped-out… I don't why the section is empty then.

Thanks in advance!

First, @FredMcD, thanks so much for your help! I changed the title of the post. I got the code clicking on "Details" when the "Mozilla Crash Reporter" popped-out… I don't why the section is empty then. Thanks in advance!
FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

The crash report is several pages of data. We need the report numbers to see the whole report.

The crash report is several pages of data. We need the report numbers to see the whole report.

Question owner

So, today afternoon the browser crashes 2 times and both appears on the reports: https://crash-stats.mozilla.com/report/index/bp-b31ecad2-8cf6-45b9-abf4-f665a2160518 https://crash-stats.mozilla.com/report/index/bp-e98cf49c-bdac-4333-9eed-593382160518
FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

Thank you.

bp-b31ecad2-8cf6-45b9-abf4-f665a2160518

Signature: js::jit::AssemblerX86Shared::bind

This is for Sumo's Related Bugs 1209026 RESOLVED FIXED Crash [@ js::jit::AssemblerX86Shared::bind] 1124397 ASSIGNED --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*)


bp-e98cf49c-bdac-4333-9eed-593382160518

Signature: nsHtml5TreeOperation::Perform

This is for Sumo's Related Bugs 780611 RESOLVED INVALID Intermittent talos tp5n crash on www.bild.de/index.html [@ nsHtml5TreeOperation::Perform]

616421 NEW --- crash [@ nsHtml5TreeOperation::Perform(nsHtml5TreeOpExecutor*, nsIContent**) ]


I've called the big guys to help you. Good luck.

Thank you. bp-b31ecad2-8cf6-45b9-abf4-f665a2160518 Signature: js::jit::AssemblerX86Shared::bind This is for Sumo's Related Bugs 1209026 RESOLVED FIXED Crash [@ js::jit::AssemblerX86Shared::bind] 1124397 ASSIGNED --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*) ------------ bp-e98cf49c-bdac-4333-9eed-593382160518 Signature: nsHtml5TreeOperation::Perform This is for Sumo's Related Bugs 780611 RESOLVED INVALID Intermittent talos tp5n crash on www.bild.de/index.html [@ nsHtml5TreeOperation::Perform] 616421 NEW --- crash [@ nsHtml5TreeOperation::Perform(nsHtml5TreeOpExecutor*, nsIContent**) ] ------------- I've called the big guys to help you. Good luck.

Question owner

@FredMcD Thanks so much for your help and time!

@FredMcD Thanks so much for your help and time!

Question owner

Hi @FredMcD, do you think that we could find some solution? Its very annoying when I'm writing an email or a post and suddenly the browser crashes… I really want to continue using Firefox.

Hi @FredMcD, do you think that we could find some solution? Its very annoying when I'm writing an email or a post and suddenly the browser crashes… I really want to continue using Firefox.
FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

I put out a call for help.

I put out a call for help.
guigs 1072 solutions 11697 answers

HI FredMcD and Halman,

I understand that there is a crash. The first crash is actually one of the crashes that a bug has been opened and is looking for more information. First apologies for not getting back to you sooner.

Second, the reference that I got with some help https://wiki.mozilla.org/Platform/Uptime#Bad_OS.2Fdrivers.2Fhardware there are two suspicions that philipp helped me with. The first is that you might have a pending update with the operating system as well as the second you might have corrupt memory or hardware.

In order to diagnose this, try to disable hardware acceleration by starting it in Safe Mode: Troubleshoot Firefox issues using Safe Mode does it stop?

Also the updates or diagnositics you can run on a mac will require the installation cd of the operating system. https://support.apple.com/en-us/HT202731

Please post back with your results, we can eliminate these issues and get some steps to reproduce into that bug.

HI FredMcD and Halman, I understand that there is a crash. The first crash is actually one of the crashes that a bug has been opened and is looking for more information. First apologies for not getting back to you sooner. Second, the reference that I got with some help [https://wiki.mozilla.org/Platform/Uptime#Bad_OS.2Fdrivers.2Fhardware] there are two suspicions that philipp helped me with. The first is that you might have a pending update with the operating system as well as the second you might have corrupt memory or hardware. In order to diagnose this, try to disable hardware acceleration by starting it in Safe Mode: [[Troubleshoot Firefox issues using Safe Mode]] does it stop? Also the updates or diagnositics you can run on a mac will require the installation cd of the operating system. [https://support.apple.com/en-us/HT202731] Please post back with your results, we can eliminate these issues and get some steps to reproduce into that bug.

Modified by guigs

Question owner

Hi @guigs:

Thanks so much for your help and time! Hardware and iOS seem OK, but here comes the big deal: I'm using Mountain Lion. Maybe Firefox 47/48 is not working properly just like Safari 8…

To be honest, my Mac is from 2008/2009 but works amazingly plus I've been using Firefox as my main browser form years and years ago… So is there any chance to install an older but bold version of Firefox?

Thanks in advance!

h

Hi @guigs: Thanks so much for your help and time! Hardware and iOS seem OK, but here comes the big deal: I'm using Mountain Lion. Maybe Firefox 47/48 is not working properly just like Safari 8… To be honest, my Mac is from 2008/2009 but works amazingly plus I've been using Firefox as my main browser form years and years ago… So is there any chance to install an older but bold version of Firefox? Thanks in advance! h

Question owner

Hi @guigs:

Do you have in mind any solution?

Thanks in advance!

H

Hi @guigs: Do you have in mind any solution? Thanks in advance! H

Question owner

Hello:

So, is it possible to install a previous version of Firefox as a solution of the problem? What do you think about it?

Thanks in advance!

h

Hello: So, is it possible to install a previous version of Firefox as a solution of the problem? What do you think about it? Thanks in advance! h

Modified by Halman

FredMcD
  • Top 10 Contributor
4195 solutions 58550 answers

You can use the prior version that worked for you.

Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.

You can use the prior version that worked for you. Look for the directory of the version that you want. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} But remember that old versions may have security issues.