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Firefox crashes

  • 2 replies
  • 1 has this problem
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  • Last reply by MarkLex

MarkLex
MarkLex
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Firefox crashes when trying to open. I have reinstalled Firefox, tried opening it in safe mode, and made checked "software update from the apple menu. None of this has fixed the problem. The following is from the submitted crash folder Crash ID: bp-2100dbf9-1229-4a30-b70d-5cf1f2160427 Can you help me?

Thanks.

Firefox crashes when trying to open. I have reinstalled Firefox, tried opening it in safe mode, and made checked "software update from the apple menu. None of this has fixed the problem. The following is from the submitted crash folder Crash ID: bp-2100dbf9-1229-4a30-b70d-5cf1f2160427 Can you help me? Thanks.

Chosen solution

Sorry to hear about the crashes. The "mmhk" program that shows up in the crash report just before Firefox crashes is associated with a program that many consider unwanted software. Could you check whether you have it:

These are the company's removal instructions for Mac -- I don't know how reliable they are:

Option 1

  1. Quit Firefox browsers for all user accounts on the machine.
  2. In Finder, select Applications, then PremierOpinion.
  3. Click on PremierOpinionUninstall.app. A window will appear asking you to enter a name and password to add a new helper tool.
  4. Use an Administrator user name and password and select Add Helper.
  5. Once Add Helper is clicked, the software is removed.

Option 2

  1. Quit all Firefox browsers for all user accounts on the machine.
  2. Locate the PremierOpinion folder in the Applications directory.
  3. Drag the PremierOpinion folder to the Trash.
  4. Enter the administrator name and password, then click "ok" to complete uninstall.

Other resources:

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Sorry to hear about the crashes. The "mmhk" program that shows up in the crash report just before Firefox crashes is associated with a program that many consider unwanted software. Could you check whether you have it:

These are the company's removal instructions for Mac -- I don't know how reliable they are:

Option 1

  1. Quit Firefox browsers for all user accounts on the machine.
  2. In Finder, select Applications, then PremierOpinion.
  3. Click on PremierOpinionUninstall.app. A window will appear asking you to enter a name and password to add a new helper tool.
  4. Use an Administrator user name and password and select Add Helper.
  5. Once Add Helper is clicked, the software is removed.

Option 2

  1. Quit all Firefox browsers for all user accounts on the machine.
  2. Locate the PremierOpinion folder in the Applications directory.
  3. Drag the PremierOpinion folder to the Trash.
  4. Enter the administrator name and password, then click "ok" to complete uninstall.

Other resources:

Modified by jscher2000 - Support Volunteer

MarkLex
MarkLex Question owner
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That fixed the problem. Thank you very much for your help!