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After latest upgrade, Firefox crashes on opening, or crashes when I go to the help page. I'm currently searching on Microsoft Explorer. I am using Windows Vista 6.0 service pack 2.

Firefox
erich replied 14 years ago
rguitar
rguitar

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

If I open Firefox directly, it crashes and windows says it will go and look for a solution. It will open from a secondary source, say a link from google or an email. However, anytime I go to Firefox Help, it immediately crashes.

All Replies (2)

the-edmeister
the-edmeister

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

erich
erich

i'm not even able to go into options after right-clicking FF icon on start menu and choosing options; crashes the same with same crash report window. un-installed and re-installed to no avail ...