X
Tap here to go to the mobile version of the site.

Support Forum

HOW DO I REMOVE THE "ADS BY PROVIDER" POP UPS?

Posted

I keep getting pop ups when i click anywhere on a page. There are also little symbols next to random words that make tiny windows pop up. They say "ads by provider" How do i remove these?

I keep getting pop ups when i click anywhere on a page. There are also little symbols next to random words that make tiny windows pop up. They say "ads by provider" How do i remove these?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 46.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04001028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-20-2010
  • driverDate2:
  • driverVersion: 6.14.10.5284
  • driverVersion2:
  • failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1533 solutions 10697 answers

I'd suggest the following:

I'd suggest the following: * [[Refresh Firefox - reset add-ons and settings]] * [[Troubleshoot Firefox issues caused by malware]] * Install www.adblockplus.org * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] * Install all available Windows updates. Note that because Windows XP is no longer supported by microsoft, it has known security holes that are exploited by hackers. You should upgrade your operating system as soon as possible, and only use this computer for non-critical work (No banking, work, taxes, etc.)