Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird emails get automatically forwarded and appear in my sent mail file as Re: bounce-9511_HTML-159185783-15811-7217130-382756@bounce.mc.pd25.com Help

  • 3 replies
  • 2 have this problem
  • 439 views
  • Last reply by FriarTed

FriarTed
FriarTed
more options

See question. Here are some other Re: examples TU9NFE9-DWEXJZ-RNZ31B-QFXOKK-A5ICNKA-H-M2-20160422-f11cf1236ba7a@billmelater.bounce.ed10.net YH4TWCP-7A1F0B-FX98RV-BMJ59C2-3OGOO4A-H-M2-20160424-45d21a7fbca3@cvs.bounce.ed10.net This sometimes happens to friends emails and they all say the message field is blank. Can this be eliminated by changing a seeting or am I infected with a virus?

See question. Here are some other Re: examples TU9NFE9-DWEXJZ-RNZ31B-QFXOKK-A5ICNKA-H-M2-20160422-f11cf1236ba7a@billmelater.bounce.ed10.net YH4TWCP-7A1F0B-FX98RV-BMJ59C2-3OGOO4A-H-M2-20160424-45d21a7fbca3@cvs.bounce.ed10.net This sometimes happens to friends emails and they all say the message field is blank. Can this be eliminated by changing a seeting or am I infected with a virus?

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

That is just plain weird.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
FriarTed
FriarTed Question owner
more options

Matt please Note: Troubleshooting information exceeded 10,000 so I broke it into 2 parts, this is part 1 of 2. It goes down to "plugins.update.notifyUser: true" Part 2 starts with "Print.printer....... " 

 Application Basics

   Name: Thunderbird
   Version: 38.7.2
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.2
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160402193654
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) inbound.att.net:995, SSL, passwordCleartext
     OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-85fea908-b98b-4865-913a-795302160314 (3/13/2016)
   http://crash-stats.mozilla.com/report/index/bp-439f89fe-a45a-4cfe-aecd-c6bb52151111 (11/11/2015)
   http://crash-stats.mozilla.com/report/index/bp-f176957f-91fd-40bc-bc4d-0e7082140104 (1/4/2014)
   http://crash-stats.mozilla.com/report/index/bp-bebe6674-9d60-4872-84ad-f456e2140101 (1/1/2014)
   http://crash-stats.mozilla.com/report/index/bp-68d12134-ddb4-41aa-86dd-6d76d2130304 (3/4/2013)

 Extensions
   Lightning, 4.0.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.use_document_fonts: 0
     extensions.lastAppVersion: 38.7.2
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Lucida Sans
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 4b4ea307-9727-4694-8e0d-aee748e411f
     network.cookie.cookieBehavior: 1
     network.cookie.lifetimePolicy: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1461162827
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     plugin.state.npdeployjava: 0
     plugins.update.notifyUser: true
FriarTed
FriarTed Question owner
more options

print.printer_HP_LaserJet_4L_(Copy_1).print_bgcolor: false 

     print.printer_HP_LaserJet_4L_(Copy_1).print_bgimages: false
     print.printer_HP_LaserJet_4L_(Copy_1).print_colorspace:
     print.printer_HP_LaserJet_4L_(Copy_1).print_command:
     print.printer_HP_LaserJet_4L_(Copy_1).print_downloadfonts: false
     print.printer_HP_LaserJet_4L_(Copy_1).print_duplex: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_edge_bottom: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_edge_left: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_edge_right: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_edge_top: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_evenpages: true
     print.printer_HP_LaserJet_4L_(Copy_1).print_footercenter:
     print.printer_HP_LaserJet_4L_(Copy_1).print_footerleft: &PT
     print.printer_HP_LaserJet_4L_(Copy_1).print_footerright: &D
     print.printer_HP_LaserJet_4L_(Copy_1).print_headercenter:
     print.printer_HP_LaserJet_4L_(Copy_1).print_headerleft: &T
     print.printer_HP_LaserJet_4L_(Copy_1).print_headerright: &U
     print.printer_HP_LaserJet_4L_(Copy_1).print_in_color: true
     print.printer_HP_LaserJet_4L_(Copy_1).print_margin_bottom: 0.5
     print.printer_HP_LaserJet_4L_(Copy_1).print_margin_left: 0.5
     print.printer_HP_LaserJet_4L_(Copy_1).print_margin_right: 0.5
     print.printer_HP_LaserJet_4L_(Copy_1).print_margin_top: 0.5
     print.printer_HP_LaserJet_4L_(Copy_1).print_oddpages: true
     print.printer_HP_LaserJet_4L_(Copy_1).print_orientation: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_page_delay: 50
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_data: 1
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_height: 11.00
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_name:
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_size_type: 1
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_size_unit: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_paper_width: 8.50
     print.printer_HP_LaserJet_4L_(Copy_1).print_plex_name:
     print.printer_HP_LaserJet_4L_(Copy_1).print_resolution: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_resolution_name:
     print.printer_HP_LaserJet_4L_(Copy_1).print_reversed: false
     print.printer_HP_LaserJet_4L_(Copy_1).print_scaling: 0.70
     print.printer_HP_LaserJet_4L_(Copy_1).print_shrink_to_fit: false
     print.printer_HP_LaserJet_4L_(Copy_1).print_to_file: false
     print.printer_HP_LaserJet_4L_(Copy_1).print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_4L_(Copy_1).print_unwriteable_margin_top: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_bgcolor: false
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_bgimages: false
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_colorspace:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_command:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_downloadfonts: false
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_duplex: -865977614
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_edge_bottom: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_edge_left: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_edge_right: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_edge_top: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_evenpages: true
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_footercenter:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_footerleft: &PT
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_footerright: &D
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_headercenter:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_headerleft: &T
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_headerright: &U
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_in_color: true
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_margin_bottom: 0.5
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_margin_left: 0.5
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_margin_right: 0.5
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_margin_top: 0.5
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_oddpages: true
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_orientation: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_page_delay: 50
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_data: 1
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_height: 11.00
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_name:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_size_type: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_size_unit: 0
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_paper_width: 8.50
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_plex_name:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_resolution: 103414592
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_resolution_name:
     print.printer_Lexmark_Pro900_Series_(Network)_(Copy_1).print_reversed: false
     print.printer_Lexmark_Pro900_Series_(Netwo