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Firefox keeps crashing when I try to watch videos

Posted

Firefox started crashing this afternoon whenever I try to watch a video on youtube. As soon as the video starts to load, firefox crashes. This just started today. I was able to watch youtube videos earlier today. I just tried to watch a video on netflix and it too cause firefox to crash. Here are the crash reports so far:

bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423 bp-1ddc707f-6116-4972-b987-ddcc72160423 bp-c7018ee5-c4c4-4902-87e9-acda92160423 bp-8f335b9c-42cb-4db1-a7b0-2d5582160423

https://crash-stats.mozilla.com/report/index/ab38cf32-ec8f-4d51-b1bc-f0eaf2160423 https://crash-stats.mozilla.com/report/index/934f16e7-a60f-4d6c-9ee5-bf46a2160423 https://crash-stats.mozilla.com/report/index/b558c4bf-adaa-4065-9cea-d245b2160423 https://crash-stats.mozilla.com/report/index/989e7c51-3852-47f6-9a22-f0d552160423 https://crash-stats.mozilla.com/report/index/788e270e-b8be-47c8-b848-da9b62160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423

https://crash-stats.mozilla.com/report/index/4d3a7e65-747d-4a12-b86b-292312160424 https://crash-stats.mozilla.com/report/index/098b3713-5637-4e7a-881b-2553a2160424 https://crash-stats.mozilla.com/report/index/be14c3a6-6b56-499f-a087-643642160423

Firefox started crashing this afternoon whenever I try to watch a video on youtube. As soon as the video starts to load, firefox crashes. This just started today. I was able to watch youtube videos earlier today. I just tried to watch a video on netflix and it too cause firefox to crash. Here are the crash reports so far: bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423 bp-1ddc707f-6116-4972-b987-ddcc72160423 bp-c7018ee5-c4c4-4902-87e9-acda92160423 bp-8f335b9c-42cb-4db1-a7b0-2d5582160423 https://crash-stats.mozilla.com/report/index/ab38cf32-ec8f-4d51-b1bc-f0eaf2160423 https://crash-stats.mozilla.com/report/index/934f16e7-a60f-4d6c-9ee5-bf46a2160423 https://crash-stats.mozilla.com/report/index/b558c4bf-adaa-4065-9cea-d245b2160423 https://crash-stats.mozilla.com/report/index/989e7c51-3852-47f6-9a22-f0d552160423 https://crash-stats.mozilla.com/report/index/788e270e-b8be-47c8-b848-da9b62160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423 https://crash-stats.mozilla.com/report/index/82c8d678-bffd-4f67-a729-655472160423 https://crash-stats.mozilla.com/report/index/4d3a7e65-747d-4a12-b86b-292312160424 https://crash-stats.mozilla.com/report/index/098b3713-5637-4e7a-881b-2553a2160424 https://crash-stats.mozilla.com/report/index/be14c3a6-6b56-499f-a087-643642160423

Chosen solution

Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • 5.1.41212.0
  • VLC media player Web Plugin
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 45.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • Kaspersky Protection 4.6.2.31 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • Video DownloadHelper 5.5.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • YouTube Flash Video Player 45.1 ({f3bd3dd2-2888-44c5-91a2-2caeb33fb898}) (Inactive)
  • YouTube Video and Audio Downloader 0.5.0 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 360b103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes

Question owner

Refreshing firefox has not helped.

Refreshing firefox has not helped.
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Youtube currently uses the HTML5 player.


bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423

Signature: mozilla::MediaSourceResource::GetCurrentPrincipal

inproc_agent.dll = Kaspersky Inproc Agent


Disable/remove Kaspersky.

Youtube currently uses the HTML5 player. ----------- bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423 Signature: mozilla::MediaSourceResource::GetCurrentPrincipal inproc_agent.dll = Kaspersky Inproc Agent ---------- Disable/remove Kaspersky.

Question owner

FredMcD said

Youtube currently uses the HTML5 player.

bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423

Signature: mozilla::MediaSourceResource::GetCurrentPrincipal

inproc_agent.dll = Kaspersky Inproc Agent


Disable/remove Kaspersky.

''FredMcD [[#answer-869074|said]]'' <blockquote> Youtube currently uses the HTML5 player. ----------- bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423 Signature: mozilla::MediaSourceResource::GetCurrentPrincipal inproc_agent.dll = Kaspersky Inproc Agent ---------- Disable/remove Kaspersky. </blockquote>

Question owner

Are you talking about the Kapersky add-on in the extensions?

Are you talking about the Kapersky add-on in the extensions?
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Try to disable the plugin first. If the problem continues, disable the main.

Try to disable the plugin first. If the problem continues, disable the main.

Question owner

FredMcD said

Try to disable the plugin first. If the problem continues, disable the main.

Do you know how to disable the main one? Thanks for your help. I appreciate it a lot.

''FredMcD [[#answer-869367|said]]'' <blockquote> Try to disable the plugin first. If the problem continues, disable the main. </blockquote> Do you know how to disable the main one? Thanks for your help. I appreciate it a lot.
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Sorry, I don't know Kaspersky.

Sorry, I don't know Kaspersky.

Chosen Solution

Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.

Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.