Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Remove cmptch.com

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by jscher2000

more options

How to remove partners.cmptch.com. Popups interrupt searches and sometimes cause problems.

Keep getting pop-up Firefox 45.02 available. I upgrade and nothing happens.

All Replies (1)

more options

A Windows user reported a similar issue with a related site yesterday. Infections that affect both Windows and Mac usually are add-ons. Could you try this:

(1) Open Firefox's Add-ons page using either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(2) To check for external software that might reinfect Firefox, run a sweep of your system with Malwarebytes Anti-Malware for Mac (free version): https://www.malwarebytes.org/antimalware/mac/

Can you get rid of it?