X
Tap here to go to the mobile version of the site.

Support Forum

Remove cmptch.com

Posted

How to remove partners.cmptch.com. Popups interrupt searches and sometimes cause problems.

Keep getting pop-up Firefox 45.02 available. I upgrade and nothing happens.

How to remove partners.cmptch.com. Popups interrupt searches and sometimes cause problems. Keep getting pop-up Firefox 45.02 available. I upgrade and nothing happens.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.010.20060
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

A Windows user reported a similar issue with a related site yesterday. Infections that affect both Windows and Mac usually are add-ons. Could you try this:

(1) Open Firefox's Add-ons page using either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(2) To check for external software that might reinfect Firefox, run a sweep of your system with Malwarebytes Anti-Malware for Mac (free version): https://www.malwarebytes.org/antimalware/mac/

Can you get rid of it?

A Windows user [https://support.mozilla.org/questions/1119085 reported a similar issue with a related site] yesterday. Infections that affect both Windows and Mac usually are add-ons. Could you try this: (1) Open Firefox's '''Add-ons page''' using either: * Command+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate". In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. ''All extensions are optional; none come with Firefox.'' Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement? (2) To check for external software that might reinfect Firefox, run a sweep of your system with Malwarebytes Anti-Malware for Mac (free version): https://www.malwarebytes.org/antimalware/mac/ Can you get rid of it?