Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hi Mozilla,

  • 8 replies
  • 4 have this problem
  • 18 views
  • Last reply by painintheas

painintheas
painintheas

I have encounter this issue, I read about it all over and i dont understand. Can you kindly explain the steps in lay man terms. here is the issue. I am using kaspersky internet security.


Your connection is not secure

The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

www.google.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

Error code: SEC_ERROR_UNKNOWN_ISSUER

I have encounter this issue, I read about it all over and i dont understand. Can you kindly explain the steps in lay man terms. here is the issue. I am using kaspersky internet security. Your connection is not secure The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. Learn more… www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

Chosen solution

if you are in a current subscription with kaspersky, you will be entitled to a free upgrade to the 2016 version of their product. please try to download the upgrade and see if this can change the issue: https://usa.kaspersky.com/downloads/software-upgrades/

Read this answer in context 👍 0

All Replies (8)

philipp
philipp
  • Moderator

hi painintheas, please try to follow the steps that are explained for kaspersky in particular in this help article: How to troubleshoot security error codes on secure websites

painintheas
painintheas Question owner

Hi Philipp,

All followed correctly but same issue still occur

painintheas
painintheas Question owner

Based on the link, https://www.google.com/search?q=ants&ie=utf-8&oe=utf-8 instead of https, it worked on http.

philipp
philipp
  • Moderator

are you using a 2016 version of kaspersky - what's your "scan encrypted connection" setting there at the moment then?

painintheas
painintheas Question owner

I am using a kaspersky internet security 2014. Please see attached picture

painintheas
painintheas Question owner

pic failed to upload. I have uncheck the scan encrypted connections

philipp
philipp
  • Moderator

Chosen Solution

if you are in a current subscription with kaspersky, you will be entitled to a free upgrade to the 2016 version of their product. please try to download the upgrade and see if this can change the issue: https://usa.kaspersky.com/downloads/software-upgrades/

painintheas
painintheas Question owner

Hi Philipp,

Thanks for the help! problem solved.

U have a great day ahead!