Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Thunderbird crash

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by Matt

more options

Mozilla Thunderbird 38.5.0 Crash ID: bp-457fd0f2-1613-43bc-889a-d45da2151007 Win7 64x Pro, all updates. The program dies immediately at the start today. Windows Recovery didn't help. No new devices, no new drivers installed. All other programs work normally.

All Replies (1)

more options

The crash is a shutdown hang, these are often caused by anti virus programs. press Alt+Ctrl+delete, select task manager. check the processes tab for Thunderbird and kill the task. Then try restarting.