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Mozilla Thunderbird crash

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  • 2 have this problem
  • Last reply by Matt

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Mozilla Thunderbird 38.5.0 Crash ID: bp-457fd0f2-1613-43bc-889a-d45da2151007 Win7 64x Pro, all updates. The program dies immediately at the start today. Windows Recovery didn't help. No new devices, no new drivers installed. All other programs work normally.

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The crash is a shutdown hang, these are often caused by anti virus programs. press Alt+Ctrl+delete, select task manager. check the processes tab for Thunderbird and kill the task. Then try restarting.