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All my e-mail accounts disappeared from Thunderbird.

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My Thunderbird version is 38.7.0 and is being used on Windows XP SP3. I use Thunderbird as the client for 5 e-mail accounts, 4 of which are from the same source, pop.embarqmail.com. Yesterday, I had finished working on the computer and as I closed Thunderbird, I got a message that it had crashed. I sent the crash report, but did not look at it. Later that night, I opened Thunderbird and did not see any e-mail accounts. It looked like it did at the beginning before I added any e-mail accounts. Plus, my theme was gone and I was back at the default layout. When I looked at Saved Passwords in Options, I saw the user names and passwords for all the accounts. When I looked at the Address Book, my personal address book was complete and the collected addresses was as full as before, but the address book for the other four accounts did not appear. Not sure what to do, I added my smallest e-mail account. That went smoothly and downloaded all the e-mails from the Embarq server, but the address book for that account did not reappear. I looked at the profile folder in application data. I had a Local Folder modified in 2014 and a Local Folder-1 modified on that night. There were four pop.embarqmail.com folders, three of which had -1, -2, and -3 suffixes respectively and all of them being modified that night. When I looked inside each profile folder, I could identify each of the e-mail accounts by the size of their inbox and sent files. When I looked at the Error Console, I got a long list of messages such as "Could not read chrome manifest 'file:///C:/Program%20Files/Mozilla%20Thunderbird/chrome.manifest'.", "Could not read chrome manifest 'file:///C:/Program%20Files/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'." and "Timestamp: 3/24/2016 10:46:04 PM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496". This was only the beginning. There were 20 other errors, warnings, and messages that happened in the first two minutes. So, this is what I have done. I feel certain that the mail for the five e-mail accounts are still on my computer. What can I do to get Thunderbird to read them and their address books again. Thanks.

My Thunderbird version is 38.7.0 and is being used on Windows XP SP3. I use Thunderbird as the client for 5 e-mail accounts, 4 of which are from the same source, pop.embarqmail.com. Yesterday, I had finished working on the computer and as I closed Thunderbird, I got a message that it had crashed. I sent the crash report, but did not look at it. Later that night, I opened Thunderbird and did not see any e-mail accounts. It looked like it did at the beginning before I added any e-mail accounts. Plus, my theme was gone and I was back at the default layout. When I looked at Saved Passwords in Options, I saw the user names and passwords for all the accounts. When I looked at the Address Book, my personal address book was complete and the collected addresses was as full as before, but the address book for the other four accounts did not appear. Not sure what to do, I added my smallest e-mail account. That went smoothly and downloaded all the e-mails from the Embarq server, but the address book for that account did not reappear. I looked at the profile folder in application data. I had a Local Folder modified in 2014 and a Local Folder-1 modified on that night. There were four pop.embarqmail.com folders, three of which had -1, -2, and -3 suffixes respectively and all of them being modified that night. When I looked inside each profile folder, I could identify each of the e-mail accounts by the size of their inbox and sent files. When I looked at the Error Console, I got a long list of messages such as "Could not read chrome manifest 'file:///C:/Program%20Files/Mozilla%20Thunderbird/chrome.manifest'.", "Could not read chrome manifest 'file:///C:/Program%20Files/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'." and "Timestamp: 3/24/2016 10:46:04 PM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496". This was only the beginning. There were 20 other errors, warnings, and messages that happened in the first two minutes. So, this is what I have done. I feel certain that the mail for the five e-mail accounts are still on my computer. What can I do to get Thunderbird to read them and their address books again. Thanks.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
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  • DRM Netscape Network Object
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  • 5.1.30514.0
  • SumatraPDF Browser Plugin
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 45.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Extensions

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  • Avast SafePrice 10.3.5.13 (sp@avast.com)
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: RADEON 9200 PRO Family (Microsoft Corporation)
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  • driverDate: 3-23-2004
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  • supportsHardwareH264: No; Failed to create H264 decoder
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Matt
  • Top 10 Contributor
  • Moderator
3275 solutions 22565 answers

Chosen Solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Question owner

Matt, Thanks for the reply. I did get all the e-mail accounts restored. The only problem (really an inconvenience) was that after I had re-created the account and pointed it to the local folder for that account, Thunderbird downloaded all the e-mails from the remote server again so now I have doubles of everything. I guess that may have to do with Centurylink taking over Embarq. When I looked at the popstate files, I saw that it has two sections: one that has Centurylink at its head and one that has Embarqmail at its head. I found files in each section with the same long alpha-numeric identifier but has a different number following the = sign. Anyway, thank you for your help.

Matt, Thanks for the reply. I did get all the e-mail accounts restored. The only problem (really an inconvenience) was that after I had re-created the account and pointed it to the local folder for that account, Thunderbird downloaded all the e-mails from the remote server again so now I have doubles of everything. I guess that may have to do with Centurylink taking over Embarq. When I looked at the popstate files, I saw that it has two sections: one that has Centurylink at its head and one that has Embarqmail at its head. I found files in each section with the same long alpha-numeric identifier but has a different number following the = sign. Anyway, thank you for your help.

Modified by Matt

Matt
  • Top 10 Contributor
  • Moderator
3275 solutions 22565 answers

Helpful Reply

have a look at this add-on for managing your duplicates https://addons.mozilla.org/en-US/thunderbird/addon/remove-duplicate-messages/?src=search For install instructions https://support.mozilla.org/en-US/kb/installing-addon-thunderbird

Question owner

Matt,

  Thank you a second time. The add-on worked perfectly and I am now back to where I was when Thunderbird crashed. Thanks again.

Jerry

Matt, Thank you a second time. The add-on worked perfectly and I am now back to where I was when Thunderbird crashed. Thanks again. Jerry