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My email address has changed and there is a lock on my emails

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by christ1

angeloabc
angeloabc
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I just downloaded Windows 10 and since then a lock has been placed on my Mozilla email account. How can I unlock my emails.

I just downloaded Windows 10 and since then a lock has been placed on my Mozilla email account. How can I unlock my emails.

Chosen solution

The padlock indicates a secure connection to the server. This is what you want. It has got nothing to do with Win10.

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siddheshdixit
siddheshdixit
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ThunderBird supports Windows 10. Do you updated the latest version of Thunderbird? If Yes then It might be a driver compatibility issue. See if the same problem occurs in "windows safe mode with networking". That uses generic drivers. I'm suggesting this for troubleshooting, not as a workaround.

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

The padlock indicates a secure connection to the server. This is what you want. It has got nothing to do with Win10.