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can't send email. asks for outgoing password????? have tried your help articles. PLEASE can I speak with a human to solve this problem?!!!!

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  • 3 have this problem
  • 5 views
  • Last reply by Matt

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NO. Have tried help articles. Please may I speak with a human to solve this problem?! Cannot send emails. asks for out going password?? have tried changing password -program will not allow. Recieve emails without difficulty.

NO. Have tried help articles. Please may I speak with a human to solve this problem?! Cannot send emails. asks for out going password?? have tried changing password -program will not allow. Recieve emails without difficulty.

Chosen solution

I am a human and this is how you speak to me.

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Chosen Solution

I am a human and this is how you speak to me.

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This is not speaking. this is typing. much time gets wasted in electronic circles when an actual verbal and auditory real time exchange over a device designed to carry such communication would save much time and frustration. I believe it's what us old timers used to refer to as a phone call. there are no phone numbers listed on "contact us" sites. Still can't send emails.

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Sue100 said

This is not speaking. this is typing. much time gets wasted in electronic circles when an actual verbal and auditory real time exchange over a device designed to carry such communication would save much time and frustration. I believe it's what us old timers used to refer to as a phone call. there are no phone numbers listed on "contact us" sites. Still can't send emails.

Your using a product created by volunteers without a single employee or dollar to pay a bill with. For some reason we have no phones. Something this old times calls being broke.

So perhaps instead of wasting time debating the virtues of a communication medium that is simply not available we could look at your issue. But what is wrong with being asked for a password? If it is not saved or what is saved does not get you signed in your asked for it.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.