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44.02 will not open on a user that is controlled by parental controls on Mac OS 10.10.5

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  • Last reply by FredMcD

Connie.
Connie.
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I just installed Firefox 44.02 on Mac with 10.10.5 running. I have a user account that is controlled by Parental Controls. When I click on Firefox, it will open, but you can't type in a URL. It just sits there blank and locked up. I tried uninstalling and reinstalling FF, but that didn't work. I opened parental controls and removed FF from the list and restarted and then readded it to the list. It still opens, but I can't type in a URL or get webpages to come up. It freezes.

Any suggestions?

I just installed Firefox 44.02 on Mac with 10.10.5 running. I have a user account that is controlled by Parental Controls. When I click on Firefox, it will open, but you can't type in a URL. It just sits there blank and locked up. I tried uninstalling and reinstalling FF, but that didn't work. I opened parental controls and removed FF from the list and restarted and then readded it to the list. It still opens, but I can't type in a URL or get webpages to come up. It freezes. Any suggestions?

All Replies (1)

FredMcD
FredMcD
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It may not be the parent control.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Firefox support articles; parental control https://support.mozilla.org/en-US/search?esab=a&w=1&q=parental%20control