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Firefox crashes when clicking anything

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  • 2 have this problem
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  • Last reply by guigs

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Starting today, Firefox crashes anytime I click on the url bar or bookmarks. If I click the home button, google will load. I can access the options. Using release 44.02. Didn't install anything today. Worked just fine last night. Now, it "stops responding" and I have to kill it in the task manager.

I've done an uninstall/fresh install over existing install. I've disabled plugins.

I can't boot it to safe mode, it crashes before even loading. I have tried the "refresh firefox" option, but it crashes before loading too.

I've booted the PC in safe mode, does the same thing. I've run every malware/trojan/rootkit scanner I have at my disposal, found nothing.

I've deleted all the session info. Same thing.

Crash ID: bp-8bb7d633-0358-4938-b572-4272b2160302

Chosen solution

In the meantime, another troubleshooting tip I might recommend here is to try to run a maintenance on the places.sqlite file in the profile. Since it happens when searching and with bookmarks only. Places Maintenance add on

You might have to start Firefox with a new profile to move over the existing places file. Profile Manager - Create, remove, or switch Firefox profiles Then copy the places.sqlite file into a new profile folder. (Profiles - Where Firefox stores your bookmarks, passwords and other user data )

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Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature shutdownhang | RtlpWaitOnCriticalSection

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 1204416 NEW --- crash in shutdownhang | RtlpWaitOnCriticalSection | GetLCIDFromLangListNodeWithLICCheck


The above error normally means that the graphics may need updating.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Please post any other report numbers for the last few days.

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Chosen Solution

In the meantime, another troubleshooting tip I might recommend here is to try to run a maintenance on the places.sqlite file in the profile. Since it happens when searching and with bookmarks only. Places Maintenance add on

You might have to start Firefox with a new profile to move over the existing places file. Profile Manager - Create, remove, or switch Firefox profiles Then copy the places.sqlite file into a new profile folder. (Profiles - Where Firefox stores your bookmarks, passwords and other user data )