X
Tap here to go to the mobile version of the site.

Support Forum

EVER SINCE UPDATE42 VIDEOS WILL NOT PLAY IN WINDOWS7 IT KEEPS SAYING SHOCKPLAYER IS BUSY?

Posted

EVER UPDATE 43 1-4 AND 44 1-2 HAS NOT WORKED HAVE TO KEEP GOING BACK TO42 WHICH WORKS FINE.

EVER UPDATE 43 1-4 AND 44 1-2 HAS NOT WORKED HAVE TO KEEP GOING BACK TO42 WHICH WORKS FINE.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Google Update
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

Seburo
  • Top 10 Contributor
  • Moderator
820 solutions 6061 answers

Hi

I strongly recommend you update your copy of Firefox. This will ensure that you have the latest security and stability fixes as well as new features that have been released. You can read more about how to update here.

If you are having a problem with Flash, I recommend you have a read of this guide that has some troubleshooting tips that you may want to try.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

Hi I strongly recommend you update your copy of Firefox. This will ensure that you have the latest security and stability fixes as well as new features that have been released. You can read more about how to update [https://support.mozilla.org/en-US/kb/update-firefox-latest-version here]. If you are having a problem with Flash, I recommend you have a read of this [https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems#w_troubleshooting guide] that has some troubleshooting tips that you may want to try. I hope this helps, but if not, please come back here and we can look into a different solution for you.

Question owner

TRIED EVERY UPDATE SINCED43.1 BUT IT WILL NOT PLAY THE VIDEOS IT KEEPS SAYING OOPS REFRESH THE BROWSER BUT IT JUST KEEPS CRASHING!!!! IAM STILL USING WINDOWS7 IS THIS TRYING TO FORCE YOU TO UPGRADE TO WINDOWS10 ? BUT IT IS STILL O.K ON UPDATE 42?

TRIED EVERY UPDATE SINCED43.1 BUT IT WILL NOT PLAY THE VIDEOS IT KEEPS SAYING OOPS REFRESH THE BROWSER BUT IT JUST KEEPS CRASHING!!!! IAM STILL USING WINDOWS7 IS THIS TRYING TO FORCE YOU TO UPGRADE TO WINDOWS10 ? BUT IT IS STILL O.K ON UPDATE 42?
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Please turn off your caps lock.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Please turn off your caps lock. If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Thanks but no luck graphics driver and flash up todate protected mode off hardware/acceleration unchecked and it still says shockplayer flash is busy stillhave to go back to firefox update42 anymore ideas!!!!!

Thanks but no luck graphics driver and flash up todate protected mode off hardware/acceleration unchecked and it still says shockplayer flash is busy stillhave to go back to firefox update42 anymore ideas!!!!!

Question owner

Latest applied update 45 still no joy the videos are still crashing it even affects the e-mails!!!! still have to go back to update42 should i leave firefox and go back to ie which works fine.

Latest applied update 45 still no joy the videos are still crashing it even affects the e-mails!!!! still have to go back to update42 should i leave firefox and go back to ie which works fine.
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

I have heard nothing from the big guys?????? I keep trying to update but it will not play videos after update 42 is there anything else to try.

I have heard nothing from the big guys?????? I keep trying to update but it will not play videos after update 42 is there anything else to try.
jscher2000
  • Top 10 Contributor
8793 solutions 71936 answers

david2011 said

graphics driver and flash up todate protected mode off hardware/acceleration unchecked and it still says shockplayer flash is busy

When do you get the message that "shockplayer flash is busy"?

Could you check your current Flash player version on these pages:

Also, could you check what Firefox is telling sites about its ability to handle HTML5 video. Youtube has a useful test page where usually the first 5 boxes are blue and the last is red. What does yours look like:

https://www.youtube.com/html5

''david2011 [[#answer-852631|said]]'' <blockquote> graphics driver and flash up todate protected mode off hardware/acceleration unchecked and it still says shockplayer flash is busy </blockquote> When do you get the message that "shockplayer flash is busy"? Could you check your current Flash player version on these pages: * https://www.adobe.com/software/flash/about/ * https://helpx.adobe.com/flash-player.html Also, could you check what Firefox is telling sites about its ability to handle HTML5 video. Youtube has a useful test page where usually the first 5 boxes are blue and the last is red. What does yours look like: https://www.youtube.com/html5

Question owner

It is the latest version of adobe it can handle the HTML5 video the shockplayer flash is busy comes on has soon has it tries to connect to the video it then crashes and after a minute or so it says oops something has gone wrong refresh the browser and it just crashes again!!!!

It is the latest version of adobe it can handle the HTML5 video the shockplayer flash is busy comes on has soon has it tries to connect to the video it then crashes and after a minute or so it says oops something has gone wrong refresh the browser and it just crashes again!!!!
jscher2000
  • Top 10 Contributor
8793 solutions 71936 answers

Hi david2011, could you tell me your results on the YouTube HTML5 test page? YouTube normally will not use the Flash player if your Firefox can play HTML5 video. Instead, it will bypass Flash and use built-in browser features. Obviously that doesn't solve problems you have with Flash on sites that require it, but I want to get an understanding of your Firefox video capabilities.

Hi david2011, could you tell me your results on the YouTube HTML5 test page? YouTube normally will not use the Flash player if your Firefox can play HTML5 video. Instead, it will bypass Flash and use built-in browser features. Obviously that doesn't solve problems you have with Flash on sites that require it, but I want to get an understanding of your Firefox video capabilities.

Question owner

The results of the html5 test is 468 out 555 tried every update again last night after 42 and they all crashed i think it is time to give firefox a miss!!

The results of the html5 test is 468 out 555 tried every update again last night after 42 and they all crashed i think it is time to give firefox a miss!!
jscher2000
  • Top 10 Contributor
8793 solutions 71936 answers

david2011 said

The results of the html5 test is 468 out 555 tried every update again last night after 42 and they all crashed i think it is time to give firefox a miss!!

I don't understand the numbers. There are six boxes with different codes in them on the following page. Which ones are blue and which ones are red?

https://www.youtube.com/html5

''david2011 [[#answer-858753|said]]'' <blockquote> The results of the html5 test is 468 out 555 tried every update again last night after 42 and they all crashed i think it is time to give firefox a miss!! </blockquote> I don't understand the numbers. There are six boxes with different codes in them on the following page. Which ones are blue and which ones are red? https://www.youtube.com/html5

Question owner

Html video element/h.264/webm vp8/media source extensions/mse&h.264/ are blue. mse&webm vp9 is red.

Html video element/h.264/webm vp8/media source extensions/mse&h.264/ are blue. mse&webm vp9 is red.
jscher2000
  • Top 10 Contributor
8793 solutions 71936 answers

Hi david2011, thank you for that report. With those results, YouTube should be serving you MSE & H.264 video instead of Flash video, and you should not get Flash errors on YouTube. Unless you are using of the add-ons that forces Flash on YouTube, which I do not recommend.

Many other sites still use Flash, though, so that still needs to be solved.

In one reply you mentioned problems with email as well as video. What was the problem with email?

Has Firefox been crashing out to the Mozilla Crash Reporter dialog? In that case, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

Hi david2011, thank you for that report. With those results, YouTube should be serving you MSE & H.264 video instead of Flash video, and you should not get Flash errors on YouTube. Unless you are using of the add-ons that forces Flash on YouTube, which I do not recommend. Many other sites still use Flash, though, so that still needs to be solved. In one reply you mentioned problems with email as well as video. What was the problem with email? Has Firefox been crashing out to the Mozilla Crash Reporter dialog? In that case, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "[[Firefox crashes - asking for support]]" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

Question owner

Youtube is fine but after update42 it will not play videos in yahoo and it effects the e-mails as well by saying shockplayer flash is busy sometimes it takes 2-3 attempts before the e-mails come in.

Youtube is fine but after update42 it will not play videos in yahoo and it effects the e-mails as well by saying shockplayer flash is busy sometimes it takes 2-3 attempts before the e-mails come in.
John99 971 solutions 13138 answers

Hi David, Sorry you are having these problems with FlashPlayer on Firefox. They do seem rather unusual problems so in addition to the Crash IDs I think some screenshots may help us understand the problem.

Are you able to attach screenshots of

I am not sure why such a message would appear on emails, unless either they have embedded Video; or it relates to the adverts from the provider. I am sure a screenshot of that would help. However this is public forum, please edit out any private of confidential information.

The Windows snipping tool may be useful, that will produce suitable screenshots and allows you to crop by selecting an area and edit with some simple built-in tools so you can black out your email address and content.

The Add images [Browse ...] option under where you type replies allows you to attach the screenshots, and they appear in the final post as clickable thumbnails.

Hi David, Sorry you are having these problems with FlashPlayer on Firefox. They do seem rather unusual problems so in addition to the Crash IDs I think some screenshots may help us understand the problem. Are you able to attach screenshots of * https://www.adobe.com/software/flash/about/ <== The top half including the Firefox address bar, and Adobe's ''version information'' box *The message "''shockplayer flash is busy''" from a Yahoo video I am not sure why such a message would appear on emails, unless either they have embedded Video; or it relates to the adverts from the provider. I am sure a screenshot of that would help. However this is public forum, please edit out any private of confidential information. The Windows snipping tool may be useful, that will produce suitable screenshots and allows you to crop by selecting an area and edit with some simple built-in tools so you can black out your email address and content. * http://windows.microsoft.com/en-gb/windows/use-snipping-tool-capture-screen-shots#1TC=windows-7 The ''Add images'' [Browse ...] option under where you type replies allows you to attach the screenshots, and they appear in the final post as clickable thumbnails. * [[How do I create a screenshot of my problem?]]