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After the 38.6.0 update to thunderbird it does not display emails and several options do not work, freezes (Lightning related?)

Thunderbird Troubleshooting
nvalline replied
nvalline
nvalline

The update was automatically installed and now the attached image is the only screen I get and nothing happens when I click around the program. When I try to open Add-ons or help or any other file options nothing happens. I need a fix ASAP...

Thank you.

The update was automatically installed and now the attached image is the only screen I get and nothing happens when I click around the program. When I try to open Add-ons or help or any other file options nothing happens. I need a fix ASAP... Thank you.

Modified by Wayne Mery

All Replies (7)

christ1
christ1
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Uninstall Lightning via the Add-Ons Manager. Restart Thunderbird. Re-install Lightning if it's needed.

nvalline
nvalline Question owner

I was not able to open the Add-on Manager. I ended up uninstalling and installing 38.5.0.

Wayne Mery
Wayne Mery
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We have an issue with an add-on.

On the toolbar then  Add-ons and disable first lightning if you have it. then all add-ons of disabling Lightning does not fix the issue

If you have trouble getting to the toolbar, shut down thunderbird and start in safe mode, then do the above steps.

Your results?

nvalline
nvalline Question owner

Wayne Mery said

We have an issue with an add-on. On the toolbar then  Add-ons and disable first lightning if you have it. then all add-ons of disabling Lightning does not fix the issue If you have trouble getting to the toolbar, shut down thunderbird and start in safe mode, then do the above steps. Your results?

When I clicked on Add-ons nothing happened. When I tried to start in safe mode nothing happened.

Wayne Mery
Wayne Mery
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nvalline said

When I tried to start in safe mode nothing happened.

What do you see, or don't see when you start Thunderbird in safe mode?

nvalline
nvalline Question owner

Wayne Mery said

nvalline said
When I tried to start in safe mode nothing happened.

What do you see, or don't see when you start Thunderbird in safe mode?

I saw absolutely nothing. When I tried to open in safe mode NOTHING happened.

To get things working I uninstalled Thunderbird and installed version 38.5.0, disabled automatic update and for good measure deleted the Lightening add-on