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Firefox crashes

Posted

bp-264c6488-308a-4c36-936d-96d432160215. Firefox keeps crashing ,even in safe mode.

bp-264c6488-308a-4c36-936d-96d432160215. Firefox keeps crashing ,even in safe mode.

Chosen solution

Oh, I missed this:

Jaguintexas said

Radeon R6 does not seem to be compatible with Firefox for windows 10. BUT Microsoft shows that Radeon R6 is not the latest processor and graphic card for 10. NOR the recommended

A new computer should contain components compatible with Windows 10!

As for Firefox, can you find any crash reports from Firefox's Safe Mode? Just to confirm, that temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement, or any new crash report ID?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/WINNT/en-US/

Extensions

  • McAfee WebAdvisor 4.0.20 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Webmail Ad Blocker 4.29 (gmailnoads@mywebber.com)
  • Yahoo Mail Button 1.1.1-signed ({c9b4529a-eeba-4e48-976e-f3d3f9026e04}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R6 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9874
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 06f41028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 7-15-2015
  • driverDate2:
  • driverVersion: 15.200.1060.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R6 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

Sorry to hear about the crashes and thank you for the report ID.

That particular report involves your ATI graphics card drivers, which usually would be fired off by Firefox's hardware acceleration feature.

Could you post some more crash report IDs that might show what is happening in Firefox's Safe Mode (hardware acceleration disabled)?

Also, the data you shared in your post says it is for a Windows 8 system but the crash was on a Windows 10 system. Is that correct?? Or is the Windows 10 Firefox set for backwards compatibility with Windows 8?

(Backwards compatibility is set using the program shortcut. We generally recommend not using that feature. You can turn it off by right-clicking the program shortcut, Properties, Compatibility tab.)

Sorry to hear about the crashes and thank you for the report ID. That particular report involves your ATI graphics card drivers, which usually would be fired off by Firefox's hardware acceleration feature. Could you post some more crash report IDs that might show what is happening in Firefox's Safe Mode (hardware acceleration disabled)? Also, the data you shared in your post says it is for a Windows 8 system but the crash was on a Windows 10 system. Is that correct?? Or is the Windows 10 Firefox set for backwards compatibility with Windows 8? (Backwards compatibility is set using the program shortcut. We generally recommend not using that feature. You can turn it off by right-clicking the program shortcut, Properties, Compatibility tab.)

Question owner

bp-264c6488-308a-4c36-936d-96d432160215 2/15/2016 8:30 AM bp-47702622-54d0-4043-a199-f9a7f2160215 2/15/2016 8:29 AM bp-8b51308b-929f-4343-b773-191642160215 2/15/2016 8:29 AM bp-7b8f92d6-e399-4ad8-94ac-5b7cd2160215 2/15/2016 8:29 AM 89db6d15-f5fd-4cee-9afc-187104e8c1cf 2/14/2016 11:35 PM 9899d06c-666e-44bb-92d6-968ae4ded025 2/14/2016 11:33 PM 0e1ab63e-6388-461b-95f6-ad612417d446 2/14/2016 11:33 PM It did send me to windows 8 and ID as windows 8 on the support page but I have windows 10. just bought the computer and checked in control panel :sys and it says windows 10 home

bp-264c6488-308a-4c36-936d-96d432160215 2/15/2016 8:30 AM bp-47702622-54d0-4043-a199-f9a7f2160215 2/15/2016 8:29 AM bp-8b51308b-929f-4343-b773-191642160215 2/15/2016 8:29 AM bp-7b8f92d6-e399-4ad8-94ac-5b7cd2160215 2/15/2016 8:29 AM 89db6d15-f5fd-4cee-9afc-187104e8c1cf 2/14/2016 11:35 PM 9899d06c-666e-44bb-92d6-968ae4ded025 2/14/2016 11:33 PM 0e1ab63e-6388-461b-95f6-ad612417d446 2/14/2016 11:33 PM It did send me to windows 8 and ID as windows 8 on the support page but I have windows 10. just bought the computer and checked in control panel :sys and it says windows 10 home

Question owner

1646a269-64f8-4dfc-9ef4-4522c34e3059 2/14/2016 11:33 PM c5215ee7-21aa-4250-a8a8-4bca3dcb643e 2/14/2016 11:33 PM 7e0ba479-2c09-4cb6-a6ff-a7df5e385518 2/14/2016 11:33 PM a6b46439-ca1c-4405-bf06-23b15d8eb387 2/14/2016 11:33 PM 5e835e64-8870-4ccb-a439-25d1fe9204f7 2/14/2016 11:32 PM 5fb1c4b9-555f-4e45-a24e-896d45f1842f

1646a269-64f8-4dfc-9ef4-4522c34e3059 2/14/2016 11:33 PM c5215ee7-21aa-4250-a8a8-4bca3dcb643e 2/14/2016 11:33 PM 7e0ba479-2c09-4cb6-a6ff-a7df5e385518 2/14/2016 11:33 PM a6b46439-ca1c-4405-bf06-23b15d8eb387 2/14/2016 11:33 PM 5e835e64-8870-4ccb-a439-25d1fe9204f7 2/14/2016 11:32 PM 5fb1c4b9-555f-4e45-a24e-896d45f1842f
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

Thanks. Four of those were automatically turned into links by the forum; all four of those crashed in the ATI driver software. The other reports might have not submitted successfully since they don't have the bp- codes.

Could you check for updates to your ATI drivers? This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Regarding the Windows 8/Windows 10, try clearing any compatibility setting from your Firefox program icon as described earlier.

Thanks. Four of those were automatically turned into links by the forum; all four of those crashed in the ATI driver software. The other reports might have not submitted successfully since they don't have the bp- codes. Could you check for updates to your ATI drivers? This article suggests safe ways to do that: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]. Regarding the Windows 8/Windows 10, try clearing any compatibility setting from your Firefox program icon as described earlier.

Question owner

I do not have system and security .I have system by itself and then security and maintenance in control panel

I do not have system and security .I have system by itself and then security and maintenance in control panel

Question owner

sorry it crashed a few times

sorry it crashed a few times

Question owner

looked up AMD 8600P Radeon-R6 shows for windows 8.ATI driver ?

looked up AMD 8600P Radeon-R6 shows for windows 8.ATI driver ?

Question owner

http://support.amd.com/en-us/download. I get this when I click on site to upgrade on my windows 10 computer? unable to find a driver for your system.

http://support.amd.com/en-us/download. I get this when I click on site to upgrade on my windows 10 computer? unable to find a driver for your system.

Question owner

I was sent to AMD site that did an auto detect. It continues to ID my OS as windows 8. Control panel systems shows it as windows 10. IDs AMD 8600 Radeon R6

I was sent to AMD site that did an auto detect. It continues to ID my OS as windows 8. Control panel systems shows it as windows 10. IDs AMD 8600 Radeon R6
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

I can't really help with the details of updating the driver. Sometimes you can get updates from your computer manufacturer's website if Microsoft or the graphics card manufacturer don't have them.

If you check the AMD site in the Edge browser, does the site properly recognize your OS as Windows 10?

I can't really help with the details of updating the driver. Sometimes you can get updates from your computer manufacturer's website if Microsoft or the graphics card manufacturer don't have them. If you check the AMD site in the Edge browser, does the site properly recognize your OS as Windows 10?

Question owner

they don't seem to match up ! . all the auto detect system so far ID my OS as windows 8 ? I look up the system info and it is all windows 10 with the graphic card listed as AMD A8-8600p Radeon -R6 10 compute cores 4c+6g 1.60hz. OK i will switch to edge browser and do an auto detect again. EDGE browser IDs as windows 10.

they don't seem to match up ! . all the auto detect system so far ID my OS as windows 8 ? I look up the system info and it is all windows 10 with the graphic card listed as AMD A8-8600p Radeon -R6 10 compute cores 4c+6g 1.60hz. OK i will switch to edge browser and do an auto detect again. EDGE browser IDs as windows 10.

Question owner

who has the solution ? Microsoft or Mozilla ?Radeon R6 does not seem to be compatible with Firefox for windows 10. BUT Microsoft shows that Radeon R6 is not the latest processor and graphic card for 10. NOR the recommended

who has the solution ? Microsoft or Mozilla ?Radeon R6 does not seem to be compatible with Firefox for windows 10. BUT Microsoft shows that Radeon R6 is not the latest processor and graphic card for 10. NOR the recommended
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

Any luck getting updated drivers in Edge?

As far as I know, there are three reasons Firefox might identify itself as running on Windows 8:

(1) Compatibility setting, mentioned before

(2) User agent override, which should not exist in a new Firefox, but possibly could be carried over by Sync or copied files. See: Websites say that Firefox is outdated or incompatible even though it's the latest version.

(3) An extension overriding the user agent. Firefox's Safe Mode disables extensions, so that provides an easy way to test, assuming Firefox will run. You'll be looking for the Windows version in parentheses in the red text on my test page: https://jeffersonscher.com/res/jstest.php

Any luck getting updated drivers in Edge? As far as I know, there are three reasons Firefox might identify itself as running on Windows 8: (1) Compatibility setting, mentioned before (2) User agent override, which should not exist in a new Firefox, but possibly could be carried over by Sync or copied files. See: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]]. (3) An extension overriding the user agent. Firefox's Safe Mode disables extensions, so that provides an easy way to test, assuming Firefox will run. You'll be looking for the Windows version in parentheses in the red text on my test page: https://jeffersonscher.com/res/jstest.php
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

Chosen Solution

Oh, I missed this:

Jaguintexas said

Radeon R6 does not seem to be compatible with Firefox for windows 10. BUT Microsoft shows that Radeon R6 is not the latest processor and graphic card for 10. NOR the recommended

A new computer should contain components compatible with Windows 10!

As for Firefox, can you find any crash reports from Firefox's Safe Mode? Just to confirm, that temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement, or any new crash report ID?

Oh, I missed this: ''Jaguintexas [[#answer-844416|said]]'' <blockquote> Radeon R6 does not seem to be compatible with Firefox for windows 10. BUT Microsoft shows that Radeon R6 is not the latest processor and graphic card for 10. NOR the recommended</blockquote> A new computer should contain components compatible with Windows 10! As for Firefox, can you find any crash reports from Firefox's Safe Mode? Just to confirm, that temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement, or any new crash report ID?

Question owner

I tried safe mode and still had the crashes. two days ago. before I posted anything. Yesterday I did not have the crashes at all. Today I will try to figure out what I did to solve this, since I tried so many different combos. If I can get it figured out I will post it. I also would like to talk with dell. They packaged this with the R6 and I have not read any where that states R6 and windows 10 belong together.

I tried safe mode and still had the crashes. two days ago. before I posted anything. Yesterday I did not have the crashes at all. Today I will try to figure out what I did to solve this, since I tried so many different combos. If I can get it figured out I will post it. I also would like to talk with dell. They packaged this with the R6 and I have not read any where that states R6 and windows 10 belong together.

Question owner

It still has not failed in two days. I will investigate a little more today and try and check to see if I can figure out how I repaired this trouble..

It still has not failed in two days. I will investigate a little more today and try and check to see if I can figure out how I repaired this trouble..