Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated Norton antivirus today & have the following message:Norton Identity Safe cannot be verified for use in Firefox and has been disabled. Fix?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by DAAwvu

DAAwvu
DAAwvu
more options

Today I renewed my Norton antivirus on two of my computers. I have a similar message on both computers that Norton is not enabled in my Firefox. I spent an hour on the phone with Norton & never got it resolved. Any suggestions from this side of the issue? I appreciate it. Thanks, Donna

Today I renewed my Norton antivirus on two of my computers. I have a similar message on both computers that Norton is not enabled in my Firefox. I spent an hour on the phone with Norton & never got it resolved. Any suggestions from this side of the issue? I appreciate it. Thanks, Donna

Chosen solution

hello, according to norton the toolbar is already compatible with firefox versions including the current release version. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to https://community.norton.com/en/blogs/product-update-announcements/norton-toolbar-limited-compatibility-patch-firefox-44-available

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello, according to norton the toolbar is already compatible with firefox versions including the current release version. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to https://community.norton.com/en/blogs/product-update-announcements/norton-toolbar-limited-compatibility-patch-firefox-44-available

DAAwvu
DAAwvu Question owner
more options

Thank you for this information. I got interrupted and could not respond immediately. I will have to look at this later. I have printed the link above. Again, thank-you.