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I am not getting a sound for New email notifications

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I am running windows 10 and mozilla thunderbird. My settings are set to play a sound when new email arrives, also do not get a sound by pushing play button.

I am running windows 10 and mozilla thunderbird. My settings are set to play a sound when new email arrives, also do not get a sound by pushing play button.

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Are you using the default sound file? There a some special requirement for sample rated etc for sound files. So test the default file first.

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I have tried the default but still doesn't play.