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Why can't I log into my Macys.com account from Firefox? I can do it through Microsoft Edge (but would rather not)

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I get an error from Firefox when trying to log into my Macys.com account. It says I don't have permissions to log on. However I have no problems logging in through Microsoft Edge. I'd rather not use Edge, but if Firefox is going to be difficult and deny access I guess I'll have to.

I get an error from Firefox when trying to log into my Macys.com account. It says I don't have permissions to log on. However I have no problems logging in through Microsoft Edge. I'd rather not use Edge, but if Firefox is going to be difficult and deny access I guess I'll have to.

Chosen solution

You can update to Firefox 44, that should fix this issue.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

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FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Helpful Reply

Confirmed. It could be a website problem. I tried several links I found on web search engines. All were blocked.

Confirmed. It could be a website problem. I tried several links I found on web search engines. All were blocked.
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Helpful Reply

I just tried with firefox in Safe Mode. Same problem. I then tried using Windows Internet Explorer. No problem. https://www.macys.com/account/signin?cm_sp=navigation-_-top_nav-_-signin

I just tried with firefox in Safe Mode. Same problem. I then tried using Windows Internet Explorer. No problem. https://www.macys.com/account/signin?cm_sp=navigation-_-top_nav-_-signin
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157481 answers

This could be a cookie issue. There are some redirects that come with a request to set a cookie and it looks that Firefox isn't sending this cookie to the new location. It does work for me in Firefox 44 (currently in release candidate state), so you need to wait until Firefox 44 gets released officially.

This could be a cookie issue. There are some redirects that come with a request to set a cookie and it looks that Firefox isn't sending this cookie to the new location. It does work for me in Firefox 44 (currently in release candidate state), so you need to wait until Firefox 44 gets released officially.
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Thanks for responding, Cor-el. I had cleared cookies and cache, not helpful. Guess the users need to wait or use another browser.

Thanks for responding, Cor-el. I had cleared cookies and cache, not helpful. Guess the users need to wait or use another browser.
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports.

Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports.
James
  • Moderator
1594 solutions 11232 answers

FredMcD said

Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports.

Not necessarily a bug with Firefox 43 as 43 has been out since Dec 15 and 43.0.4 update came out on Jan 6. It is only just very recently the Macys issue has been reported about.

Also your bug is more Tech Evangelism.

Also Firefox 42.0 and SeaMonkey 2.39 users get this to and it uses same Gecko as Firefox 42.0 on https://www.macys.com/account/signin

''FredMcD [[#answer-835022|said]]'' <blockquote> Others have now made the same complaint. Bug report filed; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Please do not comment in bug reports. </blockquote> Not necessarily a bug with Firefox 43 as 43 has been out since Dec 15 and 43.0.4 update came out on Jan 6. It is only just very recently the Macys issue has been reported about. Also your bug is more Tech Evangelism. Also Firefox 42.0 and SeaMonkey 2.39 users get this to and it uses same Gecko as Firefox 42.0 on https://www.macys.com/account/signin

Modified by James

FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Maybe so. But at least the bug team knows about it, and can check it out.

Maybe so. But at least the bug team knows about it, and can check it out.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157481 answers

Chosen Solution

You can update to Firefox 44, that should fix this issue.

You can update to Firefox 44, that should fix this issue. * https://support.mozilla.org/kb/update-firefox-latest-version