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got hacked after FF forum help and fix

Posted

in the past days ( I don' know hoe to find my post) I was seeking help from you, in short I was instructed on doing a clean install after that I go hacked, ran my spy protectors got rid of 110++ issues win essential cleaned a couple, but after running programs I had only run on Friday 15th jan which showed no threats I get this and after getting rid of threats I opened FF to only get hit with the same hack stuff, so sadly after a decade relationship I have uninstalled FF

this is for you FYI

in the past days ( I don' know hoe to find my post) I was seeking help from you, in short I was instructed on doing a clean install after that I go hacked, ran my spy protectors got rid of 110++ issues win essential cleaned a couple, but after running programs I had only run on Friday 15th jan which showed no threats I get this and after getting rid of threats I opened FF to only get hit with the same hack stuff, so sadly after a decade relationship I have uninstalled FF this is for you FYI

Chosen solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; Trident/7.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; GWX:QUALIFIED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

Check your user profile at the site.

Go to the top of any support.mozilla.org web page and press your user name to see your Mozilla profile. Including your questions and answers.


Where did you get your Firefox? Mozilla.org?


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Check your user profile at the site. Go to the top of any '''support.mozilla.org''' web page and press your user name to see your Mozilla profile. Including your questions and answers. ----------- Where did you get your Firefox? Mozilla.org? --------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
James
  • Moderator
1603 solutions 11348 answers

Helpful Reply

How are you figuring you are getting "Hacked" as you are being vague.

Nothing in your previous thread https://support.mozilla.org/en-US/questions/1104912 would lead you to being hacked and nobody here or at Mozilla has any access to your computer.

Is it stuff found in your Firefox Cache? then that is completely harmless.

How are you figuring you are getting "Hacked" as you are being vague. Nothing in your previous thread https://support.mozilla.org/en-US/questions/1104912 would lead you to being hacked and nobody here or at Mozilla has any access to your computer. Is it stuff found in your Firefox Cache? then that is completely harmless.

Question owner

thre windows appeared in the lower page when i opened FF it was unwanted stuff one being advertising i am not IT fully literate that is as best i could explain

i now have new browser i was just letting you know after the goof help i got it was to no avail

take care you never know one day i may return

thre windows appeared in the lower page when i opened FF it was unwanted stuff one being advertising i am not IT fully literate that is as best i could explain i now have new browser i was just letting you know after the goof help i got it was to no avail take care you never know one day i may return
FredMcD
  • Top 10 Contributor
4334 solutions 60929 answers

Helpful Reply

Those are pop-ups. Check my malware message above to clean your system.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

Those are pop-ups. Check my malware message above to clean your system. ----------- '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus-pop-up-addon/ Adblock Plus Pop-up Addon]''' {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions. Forum; '''[https://adblockplus.org/forum/ Adblock Plus Homepage]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17757 solutions 160593 answers

Chosen Solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked