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I can't log into a military website and I used to be able to.

Posted

I have tried to log into a military website like I have before and this new computer won't allow to log in. The connection to certificate.us.army.mil was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This is what I see for firefox, internet exployer and google chrome. I have been able to log and use it on other computers, so why can't I do it on a new computer. Any ideas to help me out would be great. Thanks

I have tried to log into a military website like I have before and this new computer won't allow to log in. The connection to certificate.us.army.mil was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. This is what I see for firefox, internet exployer and google chrome. I have been able to log and use it on other computers, so why can't I do it on a new computer. Any ideas to help me out would be great. Thanks

Additional System Details

Installed Plug-ins

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Amazon Assistant for Firefox 10.1512.23.2059 (abb@amazon.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x22b1
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 09921025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16390
  • driverDate: 6-29-2015
  • driverDate2:
  • driverVersion: 10.18.15.4248
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

I either can't connect to the website with Firefox. The server only supports TLS 10. and TLS 1.1 (not TLS 1.2). I don't know what goes wrong here.

Do you need a CAC to connect?

If I allow to fallback the I get this error:

An error occurred during a connection to certificate.us.army.mil. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)
I either can't connect to the website with Firefox. The server only supports TLS 10. and TLS 1.1 (not TLS 1.2). I don't know what goes wrong here. Do you need a CAC to connect? If I allow to fallback the I get this error: <blockquote>An error occurred during a connection to certificate.us.army.mil. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert) </blockquote>