Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Configuration could not be verfied -- is the user name or password wrong?

  • 2 replies
  • 1 has this problem
  • 42 views
  • Last reply by Toad-Hall

Jakebo
Jakebo
more options

I met this error when I setup my account on thunderbird from this morning, and I took the whole day for finding a solution but have not yet. I tried reboot computer, reinstall thunderbird, reset the network, but had not effect.

The email I use is provided by mxhichina that is the large provider for email service in China, and I use thunderbird from a few years ago, never met this issue.

The version of thunderbird is 24.4 on ubuntu.

I am sure the email address, password, pop3 server, smtp server is correctly because the same setting is not any problem on other computer with the same version thunderbird, and I checked again by again!

Below is my troubleshooting information, and attached an image, can any provide some help? Thanks! 


 Application Basics

   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (X11; Linux i686; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20140318000743
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 24.4.0
     mailnews.database.global.datastore.id: 73686f44-996d-4b40-9d9f-b09bcfb2dc9
     mail.openMessageBehavior.version: 1
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1453041871
     places.history.expiration.transient_current_max_pages: 52702

 Graphics

     Adapter Description: X.Org -- Gallium 0.4 on AMD TURKS
     Vendor ID: X.Org
     Device ID: Gallium 0.4 on AMD TURKS
     Driver Version: 3.0 Mesa 10.5.9
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: cairo
     AzureFallbackCanvasBackend: none
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
I met this error when I setup my account on thunderbird from this morning, and I took the whole day for finding a solution but have not yet. I tried reboot computer, reinstall thunderbird, reset the network, but had not effect. The email I use is provided by mxhichina that is the large provider for email service in China, and I use thunderbird from a few years ago, never met this issue. The version of thunderbird is 24.4 on ubuntu. I am sure the email address, password, pop3 server, smtp server is correctly because the same setting is not any problem on other computer with the same version thunderbird, and I checked again by again! Below is my troubleshooting information, and attached an image, can any provide some help? Thanks! Application Basics Name: Thunderbird Version: 24.4.0 User Agent: Mozilla/5.0 (X11; Linux i686; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Profile Directory: Open Directory (Local drive) Application Build ID: 20140318000743 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 24.4.0 mailnews.database.global.datastore.id: 73686f44-996d-4b40-9d9f-b09bcfb2dc9 mail.openMessageBehavior.version: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1453041871 places.history.expiration.transient_current_max_pages: 52702 Graphics Adapter Description: X.Org -- Gallium 0.4 on AMD TURKS Vendor ID: X.Org Device ID: Gallium 0.4 on AMD TURKS Driver Version: 3.0 Mesa 10.5.9 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureFallbackCanvasBackend: none AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
Attached screenshots

Modified by Jakebo

All Replies (2)

Jakebo
Jakebo Question owner
more options

And the same setting works fine with other emaile client on the same computer... of course fine also on https://mail.mxhichina.com/ (the web client of mxhichina)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Thanks for providing an image to clarify your point. I would suggest you check the 'username'.

Currently, your 'username' is the part before the '@' in your email address. Suggest you try typing in your full email address and click on 'Re-test' button.