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Firefox not loading webpages correctly or securely and without the correct permissions. It's a mixture and depends on the website.

Posted

I get a mixture of these when I attempt to load a secure website.

1.

uses an invalid security certificate. The certificate is not

trusted because the issuer certificate is unknown. The server

might not be sending the appropriate intermediate certificates.

An additional root certificate may need to be imported. (Error

code: sec_error_unknown_issuer)


2. Permissions you have not granted this site any special permissions


3. Connection is not secure

I have deleted cert8.db. I have refreshed firefox. Some sites will load secure but will still not have permissions. Other sites i.e support firefox will load but it will be in all text be secure but will still not have permissions. Youtube the site will load but videos don't play and certain things on the website will just not load correctly. I am running windows 7 x64 and I use eset nod 32 9 as my anti-virus.

My firefox was working just fine then I woke up today tried using it as normal and pages would have all those combinations of issues. It always has on all sites with security now

2. Permissions you have not granted this site any special permissions

Other internet browsers do work and are secure I just really want to get back to using firefox.

I get a mixture of these when I attempt to load a secure website. 1. uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer) 2. Permissions you have not granted this site any special permissions 3. Connection is not secure I have deleted cert8.db. I have refreshed firefox. Some sites will load secure but will still not have permissions. Other sites i.e support firefox will load but it will be in all text be secure but will still not have permissions. Youtube the site will load but videos don't play and certain things on the website will just not load correctly. I am running windows 7 x64 and I use eset nod 32 9 as my anti-virus. My firefox was working just fine then I woke up today tried using it as normal and pages would have all those combinations of issues. It always has on all sites with security now 2. Permissions you have not granted this site any special permissions Other internet browsers do work and are secure I just really want to get back to using firefox.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.111 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 43.0.4
Build ID: 20160105164030
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
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Graphics
--------
Adapter Description: ATI Radeon HD 4800 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Asynchronous Pan/Zoom: none
Device ID: 0x9442
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17461)
Driver Date: 11-16-2012
Driver Version: 8.970.100.7000
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 42721545
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
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browser.startup.homepage_override.buildID: 20160105164030
browser.startup.homepage_override.mstone: 43.0.4
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 43.0.4
gfx.crash-guard.d3d11layers.appVersion: 43.0.4
gfx.crash-guard.d3d11layers.deviceID: 0x9442
gfx.crash-guard.d3d11layers.driverVersion: 8.970.100.7000
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.lastUpdate: 1452880318
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.lastUpdate: 1452880319
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160105164030
media.gmp-manager.lastCheck: 1452880315
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10
NSS
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
NSSSMIME
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
NSSSSL
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
NSSUTIL
Expected minimum version: 3.20.2
Version in use: 3.20.2
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate: *chrome://pippki/content/exceptionDialog.xul In the location field of this window type or paste the URL of the website. *retrieve the certificate via the "Get certificate" button *click the "View..." button to inspect the certificate in the Certificate Viewer You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Question owner

I am rather confused what to do now. I just found out that actually my default user profile on firefox works just fine. However whenever I make a new user profile to test. It will repeat all the error's and mistakes that the firefox profile I reported about makes.

I don't normally use the default profile and use a another profile, that is not so cluttered. Also now sites are secure, however any new profile made and including the one I use daily still will not render sites correctly. They always connect and load securely now but i.e https://support.mozilla.org/en-US/products/firefox will be in all text for the newer profile.

I am confused as to which step to take first to perhaps fix my firefox. I just want to get back my firefox to it's old normal "healthy working condition". Thank you for taking the time to help me.

I am rather confused what to do now. I just found out that actually my default user profile on firefox works just fine. However whenever I make a new user profile to test. It will repeat all the error's and mistakes that the firefox profile I reported about makes. I don't normally use the default profile and use a another profile, that is not so cluttered. Also now sites are secure, however any new profile made and including the one I use daily still will not render sites correctly. They always connect and load securely now but i.e https://support.mozilla.org/en-US/products/firefox will be in all text for the newer profile. I am confused as to which step to take first to perhaps fix my firefox. I just want to get back my firefox to it's old normal "healthy working condition". Thank you for taking the time to help me.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

You can consider to copy the cert8.db file from the working profile to not working profiles to see if that works in case you have security software that does HTTP scanning and places itself in the connection chain.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content.

You can consider to copy the cert8.db file from the working profile to not working profiles to see if that works in case you have security software that does HTTP scanning and places itself in the connection chain. There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content.

Question owner

I am quite sure it's the ESET as it's the only program that could do such things (I don't use Avast or Kasperky or BitDefender). Is there anything I can do to make ESET "friendly" with new profiles or should I just save a copy of the cert8.db if I ever use a new profile. Will using the same cert8.db cause problems in the future for me?

I do enjoy the protection of ESET I just want to be able to use firefox normally. Here is a screen shot before I replaced the cert8.db. I just went back and checked on the test profile my friend made, now it doesn't have any ESET in it just the normal cert. Secure, but pages don't load correctly. i.e load secure but all text. Now just confused as to what the issue is now. I think if I just replace cert.db from the default the test profile will also work properly. I am just confused as to what is the root of the problem now. Is it still the shielding from ESET blocking content?

If so is the solution simply just replacing the cert8.db or is there more steps that need to be taken?

As I was typing this just now one of the sites that I use just now became not secure. I replaced the cert.8db file once again and it's still unsecured now. (it's secure in default profile as well as other browsers)

" Connection is not secure Parts of this page are not secure (such as images). "

Really confused now could use some more help. Thank you for taking the time I just don't know what I am doing >_>.

I am quite sure it's the ESET as it's the only program that could do such things (I don't use Avast or Kasperky or BitDefender). Is there anything I can do to make ESET "friendly" with new profiles or should I just save a copy of the cert8.db if I ever use a new profile. Will using the same cert8.db cause problems in the future for me? I do enjoy the protection of ESET I just want to be able to use firefox normally. Here is a screen shot before I replaced the cert8.db. I just went back and checked on the test profile my friend made, now it doesn't have any ESET in it just the normal cert. Secure, but pages don't load correctly. i.e load secure but all text. Now just confused as to what the issue is now. I think if I just replace cert.db from the default the test profile will also work properly. I am just confused as to what is the root of the problem now. Is it still the shielding from ESET blocking content? If so is the solution simply just replacing the cert8.db or is there more steps that need to be taken? As I was typing this just now one of the sites that I use just now became not secure. I replaced the cert.8db file once again and it's still unsecured now. (it's secure in default profile as well as other browsers) " Connection is not secure Parts of this page are not secure (such as images). " Really confused now could use some more help. Thank you for taking the time I just don't know what I am doing >_>.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Contact ESET and ask questions.

Contact ESET and ask questions.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

ESS 9: Advanced Setup -- Web and Email --- SSL/TLS

Root certificate then uncheck "Add the root certificate to know browsers"
SSL protocol: Do not scan SSL protocol

HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products:

http://support.eset.com/kb3126/
ESS 9: Advanced Setup -- Web and Email --- SSL/TLS Root certificate then uncheck "Add the root certificate to know browsers" SSL protocol: Do not scan SSL protocol HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products: http://support.eset.com/kb3126/