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Firefox usually crashes watching YouTube videos, it either closes or I get BSOD'd?

Posted

So this has been bugging me for weeks.

I keep having Firefox crash on me every single day, usually in the morning everything runs smooth and there's no problem, at night if I have a full screen YouTube video with just the Reddit homepage in another tab, it crashes constantly, sometimes I can't get further than 5 minutes watching without it crashing.

It's worth noting I'm having constant 'display driver has crashed' errors as well when gaming but for the most part I THINK they're unrelated to why Firefox is crashing, I'm not 100% certain. Aside from that I haven't had any slowness or bugs, but I have had the odd graphical glitch in my browser where it comes up in black blocks but it doesn't happen often.

I've refreshed my browser and the whole delete-reinstall phase, no dice. Even tried disabling all my addons, nothing.

Happy to provide any further help if I can.

So this has been bugging me for weeks. I keep having Firefox crash on me every single day, usually in the morning everything runs smooth and there's no problem, at night if I have a full screen YouTube video with just the Reddit homepage in another tab, it crashes constantly, sometimes I can't get further than 5 minutes watching without it crashing. It's worth noting I'm having constant 'display driver has crashed' errors as well when gaming but for the most part I THINK they're unrelated to why Firefox is crashing, I'm not 100% certain. Aside from that I haven't had any slowness or bugs, but I have had the odd graphical glitch in my browser where it comes up in black blocks but it doesn't happen often. I've refreshed my browser and the whole delete-reinstall phase, no dice. Even tried disabling all my addons, nothing. Happy to provide any further help if I can.

Chosen solution

bp-7c3f7ae5-0668-4ace-952d-e4ed22160115

Signature msmpeg2vdec.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

icudt55.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++ bp-d2b3fcaa-0d2d-42f2-8011-a3f682160115

Signature js::SetPropertyByDefining

Flagged programs same as above +++++++++++++++++++++++++++++++++++++ bp-32322c8f-9b10-41c6-a087-a893c2160115

Signature js::frontend::BytecodeEmitter

Flagged programs same as above


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 20.0 r0

Application

  • Firefox 43.0.4
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Extensions

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.3.3.13 (wrc@avast.com)
  • Avast SafePrice 10.3.5.13 (sp@avast.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 660
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x1185
  • adapterDeviceID2: 0x0152
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 1536
  • adapterRAM2: Unknown
  • adapterSubsysID: 098a10de
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 12-16-2015
  • driverDate2: 8-17-2015
  • driverVersion: 10.18.13.6143
  • driverVersion2: 10.18.10.4276
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ---------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

FredMcD said

This is not a cure, but should let the web page load without crashing. Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

I've tried the extension but it doesn't seem to make a difference, I've updated flash to the latest version and everything, I'm really not sure why it's crashing.

Just checked and I've got 74 crash logs dating all the way back to December 5th, That's a whole lot more than I was expecting.

The latest ten reports are these; bp-7c3f7ae5-0668-4ace-952d-e4ed22160115 15/01/2016 01:34 bp-d2b3fcaa-0d2d-42f2-8011-a3f682160115 15/01/2016 01:25 bp-32322c8f-9b10-41c6-a087-a893c2160115 15/01/2016 01:23 bp-a8c8a551-16ce-4f84-ad71-b47ab2160115 15/01/2016 00:27 bp-15938d2a-e100-4e87-8d7e-1d7512160114 14/01/2016 23:59 bp-cf9bc325-de0c-41c4-9ac2-5721d2160114 14/01/2016 23:57 bp-fae5a25a-d4c7-43c6-8b31-173b72160114 14/01/2016 23:48 bp-8d40c59f-6645-48c2-92cf-719ae2160114 14/01/2016 23:48 bp-83e9574f-7b20-40ec-9dc5-51f1c2160114 14/01/2016 22:31 bp-aa1be76d-ebed-4a4c-aca3-5e52e2160114 14/01/2016 21:38

I'm not sure If I was meant to click on these which gives up a bit more information, Happy to help where I can.

''FredMcD [[#answer-831204|said]]'' <blockquote> This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ---------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] </blockquote> I've tried the extension but it doesn't seem to make a difference, I've updated flash to the latest version and everything, I'm really not sure why it's crashing. Just checked and I've got 74 crash logs dating all the way back to December 5th, That's a whole lot more than I was expecting. The latest ten reports are these; bp-7c3f7ae5-0668-4ace-952d-e4ed22160115 15/01/2016 01:34 bp-d2b3fcaa-0d2d-42f2-8011-a3f682160115 15/01/2016 01:25 bp-32322c8f-9b10-41c6-a087-a893c2160115 15/01/2016 01:23 bp-a8c8a551-16ce-4f84-ad71-b47ab2160115 15/01/2016 00:27 bp-15938d2a-e100-4e87-8d7e-1d7512160114 14/01/2016 23:59 bp-cf9bc325-de0c-41c4-9ac2-5721d2160114 14/01/2016 23:57 bp-fae5a25a-d4c7-43c6-8b31-173b72160114 14/01/2016 23:48 bp-8d40c59f-6645-48c2-92cf-719ae2160114 14/01/2016 23:48 bp-83e9574f-7b20-40ec-9dc5-51f1c2160114 14/01/2016 22:31 bp-aa1be76d-ebed-4a4c-aca3-5e52e2160114 14/01/2016 21:38 I'm not sure If I was meant to click on these which gives up a bit more information, Happy to help where I can.

Question owner

Ah, ignore the last part, seems to of done them automatically.

Ah, ignore the last part, seems to of done them automatically.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Chosen Solution

bp-7c3f7ae5-0668-4ace-952d-e4ed22160115

Signature msmpeg2vdec.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

icudt55.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++ bp-d2b3fcaa-0d2d-42f2-8011-a3f682160115

Signature js::SetPropertyByDefining

Flagged programs same as above +++++++++++++++++++++++++++++++++++++ bp-32322c8f-9b10-41c6-a087-a893c2160115

Signature js::frontend::BytecodeEmitter

Flagged programs same as above


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-7c3f7ae5-0668-4ace-952d-e4ed22160115 Signature msmpeg2vdec.dll Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder icudt55.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++ bp-d2b3fcaa-0d2d-42f2-8011-a3f682160115 Signature js::SetPropertyByDefining Flagged programs same as above +++++++++++++++++++++++++++++++++++++ bp-32322c8f-9b10-41c6-a087-a893c2160115 Signature js::frontend::BytecodeEmitter Flagged programs same as above --------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Will do, I'm letting sfc /scannow run through now - After about 5 minutes it stopped on 36% and says "Windows Resource Protection could not preform the requested action" which is quite annoying, there's definitely some type of problem here.

As far as I can see I've got the latest drivers clean installed for my GPU (361.43), I'm suspecting what's causing these crashes are what's causing my display driver crashes on occasion, some sort of faulty driver perhaps?

Will do, I'm letting sfc /scannow run through now - After about 5 minutes it stopped on 36% and says "Windows Resource Protection could not preform the requested action" which is quite annoying, there's definitely some type of problem here. As far as I can see I've got the latest drivers clean installed for my GPU (361.43), I'm suspecting what's causing these crashes are what's causing my display driver crashes on occasion, some sort of faulty driver perhaps?
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers
Remember that SFC must run alone. '''[http://support.microsoft.com/fixit/ Microsoft Fix it Solution Center: troubleshooting software issues]''' https://support.microsoft.com

Question owner

It's ran through a lot better now, I must of had some sort of background program like Steam up, apologies.

It's managed to come back saying it's found corrupt files but it's unable to fix 'some' of them, but details are included at C:\Windows\Logs\CBS\CBS.log, I'll have a look for that now.

It's ran through a lot better now, I must of had some sort of background program like Steam up, apologies. It's managed to come back saying it's found corrupt files but it's unable to fix 'some' of them, but details are included at C:\Windows\Logs\CBS\CBS.log, I'll have a look for that now.

Question owner

Back again, I have a strong feeling what ever's causing the nvidia driver to crash here, is also what's crashing games when I do try to play something, I did a complete driver wipe of anything nvidia then re-installed everything, I can't say for certain if Firefox is crashing like it was but games are, so that's a issue.

I've been talking to a few people on a few different tech support forums for some help, If I can get this sorted hopefully that kills 2 birds with one stone.

Back again, I have a strong feeling what ever's causing the nvidia driver to crash here, is also what's crashing games when I do try to play something, I did a complete driver wipe of anything nvidia then re-installed everything, I can't say for certain if Firefox is crashing like it was but games are, so that's a issue. I've been talking to a few people on a few different tech support forums for some help, If I can get this sorted hopefully that kills 2 birds with one stone.