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Firefox using excessive memory

Posted

When I go to a graphics rich page, Firefox starts eating up memory. It will use upwards of 300+MB of memory. The page will become almost unresponsive. Can hardly scroll the page.

I started Firefox in safe mode and the same thing happens. I disabled all plugins and still have the problem. I generally never have more than 3 open tabs at a time. Even with 1, the problem persists. It's getting so bad that I'm really close to dumping Firefox for Chrome. I hate Chrome but this problem has only gotten worse with each Firefox update. I've been using Firefox for 7yrs but this issue is getting to blanking ridiculous. I have more problems now with Firefox than when I was using XP. With a whole lot slower processor and about 10% of the memory. This box is 8.1 64bit.

All the plugins are up to date. I have more than enough memory.

Processor Description AMD FX-6200 Six-Core Number of Processors 6 Processor Clock Speed 3791 Mhz Graphics Description AMD Radeon HD 7570 Memory Installed 10240 MBs

When I go to a graphics rich page, Firefox starts eating up memory. It will use upwards of 300+MB of memory. The page will become almost unresponsive. Can hardly scroll the page. I started Firefox in safe mode and the same thing happens. I disabled all plugins and still have the problem. I generally never have more than 3 open tabs at a time. Even with 1, the problem persists. It's getting so bad that I'm really close to dumping Firefox for Chrome. I hate Chrome but this problem has only gotten worse with each Firefox update. I've been using Firefox for 7yrs but this issue is getting to blanking ridiculous. I have more problems now with Firefox than when I was using XP. With a whole lot slower processor and about 10% of the memory. This box is 8.1 64bit. All the plugins are up to date. I have more than enough memory. Processor Description AMD FX-6200 Six-Core Number of Processors 6 Processor Clock Speed 3791 Mhz Graphics Description AMD Radeon HD 7570 Memory Installed 10240 MBs

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • Shockwave Flash 20.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Extensions

  • LastPass 3.2.42 (support@lastpass.com)
  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Ghostery 5.4.10 (firefox@ghostery.com) (Inactive)
  • Kaspersky Protection 4.6.2.23.1 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com) (Inactive)
  • NoScript 2.9 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • RAMBack 1.0.1-signed (ramback@pavlov.net) (Inactive)
  • S3.Google Translator 5.16 (s3google@translator) (Inactive)
  • The Addon Bar (restored) 3.2.1-signed (the-addon-bar@GeekInTraining-GiT) (Inactive)
  • Video Downloader professional 1.97.37.1-signed (ffext_basicvideoext@startpage24) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7500 Series
  • adapterDescription2:
  • adapterDeviceID: 0x675d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18123
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7500 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
ideato 893 solutions 6250 answers

Hello Izzzatso, please see if the issue persist in a new profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile


thank you

Hello Izzzatso, please see if the issue persist in a [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile new profile]. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile thank you

Question owner

New profile? I uninstalled Firefox and removed all traces. I went through the registry and made sure there was nothing in there relating to Firefox. Reinstalled and haven't installed any addons/plugins.

Guess what? The problem persists.

New profile? I uninstalled Firefox and removed all traces. I went through the registry and made sure there was nothing in there relating to Firefox. Reinstalled and haven't installed any addons/plugins. Guess what? The problem persists.
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

300 MB memory use isn't that much for Firefox. If it keeps increasing then something is wrong. You could try to check the about:memory page.

Did you remove the Firefox program folder to do a clean reinstall?

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

300 MB memory use isn't that much for Firefox. If it keeps increasing then something is wrong. You could try to check the about:memory page. Did you remove the Firefox program folder to do a clean reinstall? *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10