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I sync my account, but... nothing happen! No bookmarks or passwords or... nothing in firefox changed! Why?

Posted

Yes i signed in. Yes i sync my account. Yes it did finished synchronization. Yes i restart browser. What's a point in my account in firefox and this stupid sync if it's not working? I'm really angry and disappointed.

Yes i signed in. Yes i sync my account. Yes it did finished synchronization. Yes i restart browser. What's a point in my account in firefox and this stupid sync if it's not working? I'm really angry and disappointed.

Chosen solution

Sorry, but Sync wasn't intended to be used as a backup medium. It's purpose is to synchronize data between multiple devices.

It does work when reinstalling the operating system, but some users who have a problem when using it in that manner make the mistake of resetting their Sync Password [see the screenshot below], which wipes the data on the Sync server. There is a warning message that all data will be wiped, but it seems that too many users have proceeded with changing their Password anyways, ignoring that warning message - or not reading and understanding it. The Password is used to encrypt data as it is sent to the Sync server; and then used to decrypt that data as it arrives on another (or the same) device. That data is worthless without the original Password that it was encrypted under.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Download Master click monitoring plug-in
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • VLC media player Web Plugin

Application

  • Firefox 43.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.3/WINNT/ru/

Extensions

  • Download Master Media Monitor 1.3.1 (dmmm@westbyte.com) (Inactive)
  • Download Master Plugin 1.4.8 (dmpluginff@westbyte.com) (Inactive)
  • Download Master Remote Download 1.9.1 (dmremote@westbyte.com) (Inactive)
  • Download Master Toolbar 1.5.7 (dmbarff@westbyte.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 550 Ti
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x1244
  • adapterDeviceID2: 0x0102
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 6-17-2015
  • driverDate2: 9-26-2012
  • driverVersion: 10.18.13.5330
  • driverVersion2: 9.17.10.2867
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 550 Ti Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Michal Stanke
  • Moderator
182 solutions 990 answers

Hi Aeon13.

What and how many devices have you set up for Sync? Do you use the same account for all of them?

Also please read Firefox Sync troubleshooting and tips.

Hi Aeon13. What and how many devices have you set up for Sync? Do you use the same account for all of them? Also please read [[Firefox Sync troubleshooting and tips]].

Question owner

I'm using only one PC and one firefox account. When i did reinstall Windows, i tried do sync and it doesn't work.

I'm using only one PC and one firefox account. When i did reinstall Windows, i tried do sync and it doesn't work.
Michal Stanke
  • Moderator
182 solutions 990 answers

So you logged in to the account used before the reinstallation to recover the old Firefox data? Did you know the password, or recovered it before signing to the account in the new installation?

So you logged in to the account used before the reinstallation to recover the old Firefox data? Did you know the password, or recovered it before signing to the account in the new installation?
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40094 answers

Chosen Solution

Sorry, but Sync wasn't intended to be used as a backup medium. It's purpose is to synchronize data between multiple devices.

It does work when reinstalling the operating system, but some users who have a problem when using it in that manner make the mistake of resetting their Sync Password [see the screenshot below], which wipes the data on the Sync server. There is a warning message that all data will be wiped, but it seems that too many users have proceeded with changing their Password anyways, ignoring that warning message - or not reading and understanding it. The Password is used to encrypt data as it is sent to the Sync server; and then used to decrypt that data as it arrives on another (or the same) device. That data is worthless without the original Password that it was encrypted under.

Sorry, but Sync wasn't intended to be used as a backup medium. It's purpose is to synchronize data between multiple devices. It does work when reinstalling the operating system, but some users who have a problem when using it in that manner make the mistake of resetting their Sync Password ''[see the screenshot below]'', which wipes the data on the Sync server. There is a warning message that all data will be wiped, but it seems that too many users have proceeded with changing their Password anyways, ignoring that warning message - or not reading and understanding it. The Password is used to encrypt data as it is sent to the Sync server; and then used to decrypt that data as it arrives on another (or the same) device. That data is worthless without the original Password that it was encrypted under.

Question owner

the-edmeister thank you, i guess i didn't pay attention...

the-edmeister thank you, i guess i didn't pay attention...