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The self check in system will not come on

Posted

We are a GP practice in Edmonton. We use a self check in desk. This appears to be continuously rebooting, but is still not working.

I have tried switching it on and off, but this still does not work.

Please help.

Madge

We are a GP practice in Edmonton. We use a self check in desk. This appears to be continuously rebooting, but is still not working. I have tried switching it on and off, but this still does not work. Please help. Madge

Modified by Noah_SUMO

Additional System Details

Installed Plug-ins

  • Google Update
  • 5.1.41105.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Online App Detector Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Seburo
  • Top 10 Contributor
  • Moderator
744 solutions 5438 answers

Helpful Reply

Hi

Thank you for your question, but this does not sound like an issue with Firefox, more with the hardware of the terminal itself.

I recommend you contact your approved support technician who should be able to help.

I do note that you are using a very old version of Firefox, version 10, that dates from early 2012. I strongly recommend you speak to your support team about upgrading to a more recent version that will have several security fixes and usability improvements as soon as possible. You can read more about how to update Firefox here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

Hi Thank you for your question, but this does not sound like an issue with Firefox, more with the hardware of the terminal itself. I recommend you contact your approved support technician who should be able to help. I do note that you are using a very old version of Firefox, version 10, that dates from early 2012. I strongly recommend you speak to your support team about upgrading to a more recent version that will have several security fixes and usability improvements as soon as possible. You can read more about how to update Firefox [https://support.mozilla.org/en-US/kb/update-firefox-latest-version here]. I hope this helps, but if not, please come back here and we can look into a different solution for you.