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thunderbird email opens on account page and won't load emails all of a sudden

  • 5 replies
  • 9 have this problem
  • 1 view
  • Last reply by cdavis5928

cdavis5928
cdavis5928

the normal email page doesn't open -- it shows mail is there, but the inbox won't open -- have 2 account s in comcast and neither one will open

the normal email page doesn't open -- it shows mail is there, but the inbox won't open -- have 2 account s in comcast and neither one will open

Chosen solution

Start Thunderbird in safe mode: https://support.mozilla.org/en-US/kb/safe-mode

Then

  • go to Tools (Alt-T) - Add-ons
  • remove the Lightning add-on
  • restart Thunderbird
  • if you need the Lightning add-on, add it back at Tools - Add-ons
Read this answer in context 👍 3

All Replies (5)

cdavis5928
cdavis5928 Question owner

further info -- can open the emaii in the comcast web page, but not in thunderbird

cdavis5928
cdavis5928 Question owner

further info -- the page says "home" and looks like my account info stuff

cdavis5928
cdavis5928 Question owner

further info -- I uninstalled my old thunderbird program and downloaded the latest version -- same result -- just a "home" page and still can't open anything

christ1
christ1
  • Top 25 Contributor

Chosen Solution

Start Thunderbird in safe mode: https://support.mozilla.org/en-US/kb/safe-mode

Then

  • go to Tools (Alt-T) - Add-ons
  • remove the Lightning add-on
  • restart Thunderbird
  • if you need the Lightning add-on, add it back at Tools - Add-ons
cdavis5928
cdavis5928 Question owner

That solved the problem -- did notice that when I went to add-ons, Lighting was disabled, removed it and restarted, emails all good now -- since I don't know what this is for, I'm not likely to add it back in.