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web of trust, "check for updates" does not work

Posted

I did the update online thru Firefox, however have no way of determining whether or not it was successful. Noted that Web of Trust has an update of 12--8-15, however when I click on the icon "check for updates" , nothing happens. The icon for the WOT is there on the upper right portion of the tool bar.

How do I know I have the updated version of WOT?    What does the "refresh" link do?
I did the update online thru Firefox, however have no way of determining whether or not it was successful. Noted that Web of Trust has an update of 12--8-15, however when I click on the icon "check for updates" , nothing happens. The icon for the WOT is there on the upper right portion of the tool bar. How do I know I have the updated version of WOT? What does the "refresh" link do?

Chosen solution

You can always try to reinstall WOT and in case of problems then first try to disable the extension.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 20.0 r0

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Extensions

  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Helpful Reply

Go to it's add-ons page. At the bottom of the page, press Version Information. You can also go to it's support page.

Go to it's add-ons page. At the bottom of the page, press '''Version Information.''' You can also go to it's support page.

Question owner

FredMcD: Thank you for the guidance. I was able to find that I do have the latest version.

Clicking on the WOT icon provided a lot of information however the WOT is not shown in my "add-ons". Am I missing something?? Apologies for being unable to acknowledge your comment sooner.

FredMcD: Thank you for the guidance. I was able to find that I do have the latest version. Clicking on the WOT icon provided a lot of information however the WOT is not shown in my "add-ons". Am I missing something?? Apologies for being unable to acknowledge your comment sooner.

Modified by Boudica

Question owner

FredMcD: I got myself into a real "pickle" because I downloaded the Firefox version of WOT, and it knocked my security program out of commission. I uninstalled that, and now I don't have ANY WOT program, and am afraid to try to download it again. What a dilemma I am in. I did get my security system back up once the FF version of the WOT was uninstalled.

This is just "crazy".

FredMcD: I got myself into a real "pickle" because I downloaded the Firefox version of WOT, and it knocked my security program out of commission. I uninstalled that, and now I don't have ANY WOT program, and am afraid to try to download it again. What a dilemma I am in. I did get my security system back up once the FF version of the WOT was uninstalled. This is just "crazy".
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

It is not listed in the Add-ons Manager? At all? Contacy thier support.

I use Webutation {web link}

It is not listed in the Add-ons Manager? At all? Contacy thier support. I use '''[https://addons.mozilla.org/en-US/firefox/addon/webutation-reputation-security/ Webutation]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

WOT previously showed as an installed extension in the System Detail list next to your question:

  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

In what way was your security software affected?

A Firefox extension wouldn't normally affect other software that is installed on the computer.

WOT previously showed as an installed extension in the System Detail list next to your question: * WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}) In what way was your security software affected? A Firefox extension wouldn't normally affect other software that is installed on the computer.

Question owner

cor-el, after I did an install on the FF version, because I wasn't certain that I had it installed (or installed correctly), my security system, could not connect and opened a window showing something about a "kernel" being blocked.

I MUST have the security program so I tried to find instructions to uninstall the WOT, and after I uninstalled it, my Smart Security program opened.

I had WOT in the past for many years without any problem at all, and was even registered on a "forum" with a password. At that time I do not recall that there were any special WOT's for specific browsers.

Now I have no WOT and I am afraid to try to install it again. At least I have the Smart Security program to protect the computer even if I do not have the WOT.

Thank you for your message about my dilemma. I have learned to be extremely careful.

cor-el, after I did an install on the FF version, because I wasn't certain that I had it installed (or installed correctly), my security system, could not connect and opened a window showing something about a "kernel" being blocked. I MUST have the security program so I tried to find instructions to uninstall the WOT,''' and after I uninstalled it, my Smart Security program opened. I had WOT in the past for many years without any problem at all, and was even registered on a "forum" with a password. At that time I do not recall that there were any special WOT's for specific browsers. Now I have no WOT and I am afraid to try to install it again. At least I have the Smart Security program to protect the computer even if I do not have the WOT. Thank you for your message about my dilemma. I have learned to be extremely careful.

Question owner

NEW INFORMATION:

cor-el: I did notice that after the WOT was uninstalled, now my FF "Home Page" does not have any images or text. Apparently this is another result of uninstalling the WOT.

Is there any action I should take to get the FF "Home Page" to reflect images and text as it did previously? The last images, etc. were about donations, now there is nothing. I have had Firefox for many, many years and never had any serious problems until after Version 42.0, however the current issue is unrelated to the other problems.

Thank you for any thoughts you may have about this.

NEW INFORMATION: cor-el: I did notice that after the WOT was uninstalled, now my FF "Home Page" does not have any images or text. Apparently this is another result of uninstalling the WOT. Is there any action I should take to get the FF "Home Page" to reflect images and text as it did previously? The last images, etc. were about donations, now there is nothing. I have had Firefox for many, many years and never had any serious problems until after Version 42.0, however the current issue is unrelated to the other problems. Thank you for any thoughts you may have about this.

Modified by Boudica

Question owner

Should I start a new question? I would like to know if it is "SAFE" to try to install the Web Of Trust?

I know that it is not good to have more than one thread about a subject which is the reason I am asking the question here.

I hope I will receive a reply to this. I really do need help. Thank you for your help in the past.

Should I start a new question? I would like to know if it is "SAFE" to try to install the Web Of Trust? I know that it is not good to have more than one thread about a subject which is the reason I am asking the question here. I hope I will receive a reply to this. I really do need help. Thank you for your help in the past.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Chosen Solution

You can always try to reinstall WOT and in case of problems then first try to disable the extension.

You can always try to reinstall WOT and in case of problems then first try to disable the extension.

Question owner

cor-el, thank you so much for the guidance! I cannot try it today, however I will try it tomorrow. Your invaluable help is appreciated more than words can express.  :)

cor-el, thank you so much for the guidance! I cannot try it today, however I will try it tomorrow. Your invaluable help is appreciated more than words can express. :)

Question owner

cor-el:

When I tried the reinstall, it went through without any problem whatsoever. Thank you so much for your help. Your assistance, and guidance is outstanding!!!  :)

cor-el: When I tried the reinstall, it went through without any problem whatsoever. Thank you so much for your help. Your assistance, and guidance is outstanding!!! :)