X
Tap here to go to the mobile version of the site.

Support Forum

On the Search bar when I search via google I get the error msg "This Connection is Untrusted".There is nothing to press.I can visit google's page.Pls help

Posted

This happens only on Firefox when I use the build in google search option.Every time I get the error "This Connection is Untrusted".It started today.I have tried so far :

  • Deleted the cert8 file
  • Checked ESET if ssl check is on (it's not)
  • Checked the system date and it is correct

What else can I do?Please help

This happens only on Firefox when I use the build in google search option.Every time I get the error "This Connection is Untrusted".It started today.I have tried so far : * Deleted the cert8 file * Checked ESET if ssl check is on (it's not) * Checked the system date and it is correct What else can I do?Please help

Modified by zerocool7545

Chosen solution

Here we go. FiddlerRoot (DO_NOT_TRUST_Fiddlerroot) usually indicates unwanted software being installed named similarly to BrowserSafeguard, BrowserSafe, SafeGuard.

For more information on Fiddler: https://en.wikipedia.org/wiki/Fiddler_%28software%29

Follow these instructions to remove the root cert fiddler installs. http://stackoverflow.com/questions/16827901/how-do-you-remove-the-root-ca-certificate-that-fiddler-installs

Then uninstall the fiddler crapware. Look for programs named similarly to BrowserSafeguard, BrowserSafe, SafeGuard.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 20.0 r0

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • NetVideoHunter 1.20 (netvideohunter@netvideohunter.com)
  • X-notifier 3.5.18 ({37fa1426-b82d-11db-8314-0800200c9a66})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 366f1458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 12-16-2015
  • driverDate2:
  • driverVersion: 10.18.13.6143
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Any response at all?

Any response at all?
Xuxiym 1 solutions 3 answers

Hello.

To confirm your browser is using the Google search bar please do the following.

  • Click the menu button New Fx Menu
  • Click Options
  • Go to Search on the navigation bar on the left
  • Check that your Default Search Engine is set to google

There is a chance that something may have changed it to a different website.

Hopefully this helps you!

Hello. To confirm your browser is using the Google search bar please do the following. * Click the menu button [[Image:New Fx Menu]] * Click Options * Go to Search on the navigation bar on the left * Check that your Default Search Engine is set to google There is a chance that something may have changed it to a different website. Hopefully this helps you!
christ1
  • Top 25 Contributor
2165 solutions 15814 answers

What error cause is given why the 'Connection is Untrusted'?

What error cause is given why the 'Connection is Untrusted'?

Question owner

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)

Question owner

I am not using a search bar.I use the intergrated search engine Firefox provides.At this moment I use Bing and Yahoo cause Google is not working.

I am not using a search bar.I use the intergrated search engine Firefox provides.At this moment I use Bing and Yahoo cause Google is not working.
Xuxiym 1 solutions 3 answers

I know what you mean, but anyways, have you tried clearing your cookies and cache? This sometimes causes errors when using a website.

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.
I know what you mean, but anyways, have you tried clearing your cookies and cache? This sometimes causes errors when using a website. #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button.
christ1
  • Top 25 Contributor
2165 solutions 15814 answers

Do you get the prompt to create an exception? Attempt to add an exception at the bottom of the error page and inspect the certificate. See the attached screenshot for instructions. Don't actually create an exception for the cert you received.

What's needed is the issuer information of the cert you received.

You may also post a screenshot of the certificate viewer window. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Do you get the prompt to create an exception? Attempt to add an exception at the bottom of the error page and inspect the certificate. See the attached screenshot for instructions. Don't actually create an exception for the cert you received. What's needed is the issuer information of the cert you received. You may also post a screenshot of the certificate viewer window. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

Question owner

I cleared the History as you suggested me but it didn't work. Unfortunately I don't get the button at the end of the page to add exception.

I cleared the History as you suggested me but it didn't work. Unfortunately I don't get the button at the end of the page to add exception.

Question owner

This is the error I get when I search via Google.

This is the error I get when I search via Google.
christ1
  • Top 25 Contributor
2165 solutions 15814 answers

Click the Site Identity Button - Secure Connection - More Information - View Certificate https://support.mozilla.org/en-US/kb/how-do-i-tell-if-my-connection-is-secure

Look for 'Issued By' and post that information, or better post a screenshot.

Click the Site Identity Button - Secure Connection - More Information - View Certificate https://support.mozilla.org/en-US/kb/how-do-i-tell-if-my-connection-is-secure Look for 'Issued By' and post that information, or better post a screenshot.

Modified by christ1

Question owner

I don't get "Secure Connection", it says "Connection in not secure" Then I pressed more information and I get this page

I don't get "Secure Connection", it says "Connection in not secure" Then I pressed more information and I get this page
christ1
  • Top 25 Contributor
2165 solutions 15814 answers
I can visit google's page.

Can you confirm you can visit https://www.google.com without a problem? If so, please check the certificate issuer as per above.

<blockquote> I can visit google's page. </blockquote> Can you confirm you can visit https://www.google.com without a problem? If so, please check the certificate issuer as per above.

Modified by christ1

Question owner

If I type the address I can visit the site.If I press the link you posted I can't visit it.

If I type the address I can visit the site.If I press the link you posted I can't visit it.
christ1
  • Top 25 Contributor
2165 solutions 15814 answers
If I type the address I can visit the site.

It would certainly help if you could mention what you typed.

If I press the link you posted I can't visit it.

What's wrong with it? Please click the link in your browser, not in the email notification.

<blockquote> If I type the address I can visit the site. </blockquote> It would certainly help if you could mention what you typed. <blockquote> If I press the link you posted I can't visit it. </blockquote> What's wrong with it? Please click the link in your browser, not in the email notification.

Question owner

I know it is weird but it;s exactly what is going on.

If I enter "www.google.com" on the address bar I can visit the site. If I click on the link you posted here (Mozilla's forum/Firefox browser) I can't enter the site.I get the error msg "Untrusted connection".

I can't understand how this is possible .....

I know it is weird but it;s exactly what is going on. If I enter "www.google.com" on the address bar I can visit the site. If I click on the link you posted here (Mozilla's forum/Firefox browser) I can't enter the site.I get the error msg "Untrusted connection". I can't understand how this is possible .....

Question owner

I just installed MalweareBytes and did a full scan in case there is a virus/spyware etc.The pc is clean.

I just installed MalweareBytes and did a full scan in case there is a virus/spyware etc.The pc is clean.

Question owner

Ok, here is something interesting.It might help.

If I type "www.google.com" I can enter. If I type"https://google.com" I get the error msg.

Ok, here is something interesting.It might help. If I type "www.google.com" I can enter. If I type"https://google.com" I get the error msg.
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40160 answers

zerocool7545 said

I am not using a search bar. I use the intergrated search engine Firefox provides. At this moment I use Bing and Yahoo cause Google is not working.

Only to clear up a misunderstanding; Firefox doesn't have its own search engine. What may appear to be "integrated" is the "default search engine" as set 'out of the box' or what the user selected to be "their default".

The default about:home 'search container', the addressbar / URL bar, and the Search Bar all use the same search engine, which is set as the "default". But the Search Bar allows the user to change the search engine to what they want to use for each search without changing the "default". The other two areas don't allow for the "one off" change; they'll always use the "default".

''zerocool7545 [[#answer-823890|said]]'' <blockquote> I am not using a search bar. I use the intergrated search engine Firefox provides. At this moment I use Bing and Yahoo cause Google is not working. </blockquote> Only to clear up a misunderstanding; Firefox doesn't have its own search engine. What may appear to be "integrated" is the "default search engine" as set 'out of the box' or what the user selected to be "their default". The default about:home 'search container', the addressbar / URL bar, and the Search Bar all use the same search engine, which is set as the "default". But the Search Bar allows the user to change the search engine to what they want to use for each search without changing the "default". The other two areas don't allow for the "one off" change; they'll always use the "default".
christ1
  • Top 25 Contributor
2165 solutions 15814 answers
If I type"https://google.com" I get the error msg.

That's what I thought.

Try to open https://google.com in Internet Explorer. If it works inspect the certificate by clicking on the lock symbol in the URL bar.

Who's the Certificate issuer? What's the Certification Path? Please provide screenshots.

<blockquote> If I type"https://google.com" I get the error msg. </blockquote> That's what I thought. Try to open https://google.com in Internet Explorer. If it works inspect the certificate by clicking on the lock symbol in the URL bar. Who's the Certificate issuer? What's the Certification Path? Please provide screenshots.

Question owner

The other browser I have is Microsoft Edge.I can enter "https://www.google.com" I don't know how to find the info you need :(

When I press the lock symbol I get this .....

The other browser I have is Microsoft Edge.I can enter "https://www.google.com" I don't know how to find the info you need :( When I press the lock symbol I get this .....