X
Tap here to go to the mobile version of the site.

Support Forum

I had hoped that with the latest update I would once again be able to view all websites but that sadly is not the case.

Posted

I still can't access some websites such as this one: http://www.marlabaggetta.com/ I have tried all of the options suggested both on the firefox support site and in a previous question: https://support.mozilla.org/en-US/questions/1096090 but with no success. There must be an answer to this problem - please can someone help? Many thanks.

I still can't access some websites such as this one: http://www.marlabaggetta.com/ I have tried all of the options suggested both on the firefox support site and in a previous question: https://support.mozilla.org/en-US/questions/1096090 but with no success. There must be an answer to this problem - please can someone help? Many thanks.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13
  • Provides information about the default web browser
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

What kind of problems are you having?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

What kind of problems are you having? There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Question owner

Thank you for your response. I just get a blank page: no error messages just white space.

Thank you for your response. I just get a blank page: no error messages just white space.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

As a test, disable your protection programs.

As a test, disable your protection programs.

Question owner

Thanks for getting back to me. I have tried that already and it didn't make any difference. It is only certain pages that I can't access and if I used Safari for those pages I have no problem with them.

Thanks for getting back to me. I have tried that already and it didn't make any difference. It is only certain pages that I can't access and if I used Safari for those pages I have no problem with them.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

Many thanks Fred. :-)

Many thanks Fred. :-)