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firefox conflict with gmail prevents hyperlinks from working properly

  • 1 reply
  • 4 have this problem
  • 7 views
  • Last reply by guigs

virginiavermont
virginiavermont
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Firefox is the browser I use; clicking on any hyperlink in gmail goes nowhere; if I change the browser to Internet Explorer, the links work.

Firefox is the browser I use; clicking on any hyperlink in gmail goes nowhere; if I change the browser to Internet Explorer, the links work.

All Replies (1)

guigs
guigs
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.