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Have reset firefox and have no idea what to do as far as selecting/deleting/creating/renaming profile. Very computer illiterate need shit explained accordingly

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  • Last reply by FredMcD

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Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

Modified by Iamwarthog

Chosen solution

First, look at your desktop. Do you see a folder called Old Firefox?

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Chosen Solution

First, look at your desktop. Do you see a folder called Old Firefox?