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Have reset firefox and have no idea what to do as far as selecting/deleting/creating/renaming profile. Very computer illiterate need shit explained accordingly

Posted

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

Modified by Iamwarthog

Chosen solution

First, look at your desktop. Do you see a folder called Old Firefox?

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Additional System Details

Installed Plug-ins

No idea.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; GWX:DOWNLOADED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Chosen Solution

First, look at your desktop. Do you see a folder called Old Firefox?

First, look at your desktop. Do you see a folder called '''Old Firefox?'''